Spa Manager

Há 1 mês

Lisbon, Portugal Four Seasons Hotels and Resorts Tempo inteiro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Text Constant Lisbon’s most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant.

Our opportunity:

We seek a highly motivated and service-minded individual to join the Spa Team as a Spa Manager .

Why to join our Team:

You will be part of a talented Family and Unique Culture;

You will have the opportunity to be you, to show your skills and passion for flawless service;

You will have a wide range of career growth opportunities within Four Seasons hotel chain;

You will be rewarded with a competitive salary and advantages.

What will be your main responsibilities and duties:

Builds a motivated and skilled team, leads by example and installs a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes;

Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments;

Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals;

Prepares annual plans and forecasts, consistently monitors and manages budgetary goals;

Effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends;

Interact with guest, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner;

Maintain optimum par levels for all materials and supplies and assure availability in operational and guest supplies;

Introduce new and innovative treatments, products, rituals and facials in order to continually enhance and develop the spa menu;

Achieve sales targets on a monthly basis as set by the Hotel;

Responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of department-related materials and assets, according to standards to ensure for smooth operation;

Oversee the cleanliness of the all areas in the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering;

Make recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data;

Be cross-trained in all functions of the spa and assist in times of need;

Review all suggestions and comments from guests and make necessary adjustments;

Keep accurate and up-to-date records and statistics on members and membership sales;

Produce a monthly sales activity report and future action plan on sales activities;

Keep Senior Management of the Hotel informed of all member-related issues, events and programs;

Perform other tasks or projects as assigned by Hotel management and staff.

Essential Requirements:

5 years of previous experience as a service provider

2 years minimum of experience as a “lead” or supervisory role within the high end/luxury market.

Independent team player with the ability to multi-task;

A hands-on person who is proactive, driven, and resourceful;

Excellent communication skills, facilitation skills, & instructional design skill;

The candidate must hold the required authorization to work in an European country;

Reading, writing and oral proficiency both in Portuguese and English.

We are looking for engaged people with a creative and open mindset If you are motivated and want to be part of our history, send us your application

Learn more about our property and what it is like to work at Four Seasons by visiting:

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