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Solution DevOps Lead
4 meses atrás
Join our dynamic team as a Solution DevOps Lead, where you'll be an integral part of the central IT unit at Robert Bosch Power Tools, engaging closely with our valued customers.
Key Responsibilities:
Customer-Centric Integration: Act as the primary interface with customers to ensure the seamless transition, integration, and deployment of new or modified IT products and solutions within the existing operational landscape. Determine and adapt the best integration scenarios as needed. Operational Excellence: Maintain and update essential operational documentation, including IT Operation Manuals (ITOM), Support Concepts, OLAs, BCPs, CMDBs, SLM/SLA, etc. Release Management: Participate in IT product/solution release planning, oversee the impacts of IT product or service changes, and implement necessary measures. This encompasses CI/CD planning, versioning, patches, and overall changes to solutions and corresponding IT products and services. Continuous Improvement: Proactively suggest and promote service and quality improvements to continually enhance quality and customer satisfaction for IT solutions and products. Maintain open communication with unit counterparts to provide updates on downtimes, maintenance windows, and service improvement plans. Escalation Management: Act as the primary problem owner for all “run” aspects in the lifecycle of IT solutions, addressing end-to-end operational issues within the respective unit. Performance Reporting: Provide regular reports on the support quality, performance, and availability of IT products and solutions.
Qualifications
Education: University degree in Information Technology, Mathematics, Economics, Business Informatics, or a comparable field. Personality: Excellent communicator with the ability to articulate complex IT topics clearly. A lifelong learner committed to continuous personal and professional development. Working Method: Proficient in agile methodologies, including Kanban and Scrum. Strong solution and goal orientation. Experience: 5 years of professional experience in IT development, preferably in data analytics, data warehousing, and cloud computing. Experience with analytics tools, especially Azure cloud and ML methods, is highly desirable. Technical Skills: Strong knowledge of IT product lifecycle management, SQL, and PowerBI. Proficiency in Azure data analysis is a plus. Languages: Fluent in spoken and written English and Portuguese.Join us and be a part of a team where your skills in DevOps will drive innovation and excellence in IT solutions at Robert Bosch Power Tools. Apply today to help us shape the future of technology and customer satisfaction.
Additional Information
Work #LikeABosch includes:
Flexible work conditions | Hybrid work system | Exchange with colleagues around the world | Health insurance and medical office on site (general clinic) | Training opportunities (, technical training, foreign languages training) & certifications | Access to great discounts in partnerships and Bosch products | Sports and health related activities (gym) | Great access to public transports | Canteen
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