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At knok, we are bold in leading and humanising the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equitable society. We firmly believe in this vision, and it is evident in every individual who embraces our mission. Through a Digital Front Door strategy, knok connects patients, providers, and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging, and personalised healthcare experience for all conditions via a cutting-edge Patient Journey Engine. With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to enhance care automation and increase financial savings. Since 2015, we have facilitated more than 2.5 million clinical interactions across over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes at every stage of life.

We are seeking a highly skilled and dynamic Operations Controller Associate to join our Production Team. The Operations Controller Associate will play a crucial role in the construction, maintenance, and analysis of various control tools for the KPIs defined for our clinical operations, providing valuable insights for streamlining processes and supporting strategic decision-making. This position requires a motivated and autonomous individual who excels at both analytical and administrative tasks to support our production operations. This is an exciting opportunity for a detail-oriented and analytical professional to contribute to the success of our organisation and make a meaningful impact on healthcare delivery.

- Oversee day-to-day operational performance, ensuring that financial outcomes are optimised and resources are allocated efficiently.

- Prepare and analyse forecasts, budgets, and financial controls, offering financial guidance to support senior management’s decision-making processes.

- Identify and implement process improvements and cost-saving initiatives to enhance operational efficiency and boost profitability.

- Prepare comprehensive reports, presentations, and documentation related to production activities and performance metrics.

- Maintain and organise production records, files, and databases, ensuring data accuracy and accessibility.

- Conduct data entry and analysis to support the optimisation of production processes and pinpoint areas for improvement.

- Manage and monitor resource allocation to ensure effective utilisation.

- Ensure compliance with predefined medical allocation parameters, making adjustments as needed to adhere to regulatory standards.

- Gather and systematise information for monitoring operational and management indicators to support performance tracking.

- Maintain up-to-date operational control files and medical network databases, ensuring that records are accurate and accessible for effective resource management.

To be considered for this role, we are looking for the following skills:

- Bachelor's degree in Business Administration, Operations Management, or a related field.

- Proven experience (2-3 years) in a controller or management role.

- Proficiency in Microsoft Office Suite (especially Excel) and familiarity with database management.

- Strong knowledge of financial analysis and reporting standards.

- Excellent analytical, problem-solving, and decision-making skills.

- Proactive and solution-oriented mindset, with strong interpersonal skills.

- Ability to thrive in a fast-paced and dynamic startup environment.

- Proficiency in both written and spoken Portuguese and English.

Experience in the healthcare sector would be an advantage.

Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives? Send us your application