French Technical Support Agent
2 meses atrás
To join our team in Portugal , we are now recruiting multilingual team members, fluent in English and French, to support the users who contact our service desk.
We are looking for candidates passionate about technology and innovation,customer oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.
Role Purpose:
To provide a single point of contact for users, dealing with the management of both routine and non-
routine incidents, problems and requests. Provision of 1st line support for incidents.
Responsibilities:
- Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
- Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
- Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
- Takes ownership of own development and has a development plan in place.
Requirements
- Proficiency in French and English
- Knowledge of various software and applications (minimum: Windows environment and MS Office package)
- Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, a sense of urgency, optimism and enthusiasm
Benefits
- Competitive salary package and bonuses
- Work life balance with full-time schedules available and 25 annual leave days
- Private health insurance
- International career in a dynamic and enthusiastic environment
- Training and internal career progression plan upon hiring
- Several discounts available with our partners
-
French Technical Support Specialist
3 meses atrás
Lisbon, Portugal Konecta Portugal Tempo inteiroDescription Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support...
-
Customer Support Agent
3 meses atrás
Lisbon, Portugal Recruitment Apple Lovers Tempo inteiroRecruitment Apple Lovers is working with a leading multinational technology business that is looking to recruit a French speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Communicate with customers using...
-
French Technical Support Agent
1 semana atrás
Lisbon, Portugal Smart-Recruitments Tempo inteiroOffice Location: Remote work - PortugalDepartment: Information TechnologyEmployment Type: Full-timeDescriptionWe are looking for candidates passionate about technology and innovation,customer oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.Responsibilities:Works under supervision, supporting...
-
French-Speaking Customer Support Specialist
2 meses atrás
Lisbon, Portugal Workster Tempo inteiroDescription Workster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office. Your Tasks: Communicate with customers using various channels (telephone, email and chat)Ensure customer satisfaction and provide professional customer supportHandle customer...
-
Customer Service Agents technical Support
4 semanas atrás
Lisbon, Portugal Personalbüro U. Herrmann Tempo inteiroStart: 11th SeptemberTasks:Responsibilities:Handle technical customer contacts for various products via phone, email, chat, and social messaging channels.Provide clear and practical information within set parameters, addressing questions about procedures and services.Assist users with pre-sales inquiries, general questions, and technical support...
-
Technical Support for Music Streaming Company
2 meses atrás
Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as a Technical Support Agent will be:Consulting for the purchase of music related productsAssistance for customers through telephone, email, and live chat channelsOffering expert technical support services;Guiding users in utilizing their products, including software installation and device synchronizationDelivering...
-
Customer Support Agent You Tube
3 semanas atrás
Lisbon, Portugal I-Hire Agency Tempo inteiroI-Hire Recruitment is working with a leading multinational technology business that is looking to recruit a French-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support AgentLocation: Lisbon, Portugal Employment type:...
-
Technical Support for Smart Home Devices
2 meses atrás
Lisbon, Portugal Blu Selection Tempo inteiroYou are interested in technology and know a few things about it? You want to be part of a multicultural team in a company which works alongside well-known brands? You want to work for an American multinational technology company which focuses mainly on Internet-related products and services? Your responsibilities and impact as Technical Support for Smart...
-
Technical Support for Digital Marketing
Há 3 dias
Lisbon, Portugal Blu Selection Tempo inteiroWould you like to start your career working in digital marketing? Do you like technical support, online advertising and new technologies?If you are motivated, creative and open-minded, we might have the perfect job for you!Your responsibilities and impact as Technical Support for Digital Marketing will be:Solving technical issues and fixing/repairing of...
-
Payment Fraud Prevention Support Agent
2 semanas atrás
Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as a Support Agent will be:Support the user through emails and phone with third parties and International to verify their payment informationMaintain client relationshipsEnsure excellent customer satisfaction by responding in an appropriate and friendly mannerSkills, qualifications and interests you need to succeed in this...
-
Technical Support for Digital Marketing
2 meses atrás
Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as Technical Support for Digital Marketing will be:Solving technical issues and fixing/repairing of the online marketing platform in a B2B environmentDefine solutions to clients and adjust existing processes and methods to guide possible solutionsUsing basic coding and diagnose skills for problem analysisRecognize the...
-
Lisbon, Portugal Personalbüro U. Herrmann Tempo inteiroStart: 11th SeptemberTasks:Responsibilities:Handle technical customer contacts for various products via phone, email, chat, and social messaging channels.Provide clear and practical information within set parameters, addressing questions about procedures and services.Assist users with pre-sales inquiries, general questions, and technical support...
-
Technical Support for Lighting Products in Lisbon
2 semanas atrás
Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as Technical Support for Lighting Products will be:Provide support on customers by responding to inbound requests + document relevant case informationAssist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channelsAdapt the brand's voice and tone for interactions on both...
-
Technical Support for Smart Home Devices in Lisbon
3 semanas atrás
Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as Technical Support for Smart Home Devices will be:Provide support on customers by responding to inbound requests + document relevant case informationAssist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channelsAdapt the brand's voice and tone for interactions on both...
-
Technical Customer Support Representative
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Description: Technical Customer Support Representative (Lighting Solutions) Are you passionate about providing exceptional technical support while working in a dynamic industry? Join our team, a leader in cutting-edge lighting solutions for professionals, consumers, and the Internet of Things. Our innovative, energy-efficient products and systems enhance...
-
Automotive Technical Agent
3 meses atrás
Lisbon, Portugal MSX International Tempo inteiroAt MSX IBERIA we are looking for a Automotive Technical Agent to join our great team in Lisbon. The main objective of our future collaborator is to to ensure accurate assessment and verification of dealer information and customer claims, while providing support, guidance, and training to maintain repair quality and cost efficiency...
-
Customer Support Agent
Há 1 mês
Lisbon, Portugal Cognizant Tempo inteiroFull-time in office Location: Alcântara, Lisbon Schedule: rotative between Monday to Saturday, 8h to 22h Channels: live inbound phone calls, emails and live chat Description Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the...
-
Customer Service Agents technical Support
4 semanas atrás
Lisbon, Portugal Personalbüro U. Herrmann Tempo inteiroStart: 11th SeptemberTasks:Offer first-class tech support to clients after sales for various domestic appliance brands. Provide customer tech support via phone and email, serving as the client's first point of contact. Conduct initial diagnostics of client problems using 60 available processes. For more complex issues, escalate to the appropriate department....
-
Technical Support Lead
2 meses atrás
Lisbon, Portugal Akurateco Tempo inteiroAkurateco is a payment orchestration & white-label payment gateway software provider, a fully brandable solution with 250+ integrated payment providers worldwide allowing users to own a ready-to-use PCI DSS payment gateway and manage multiple payment channels in one single place.We’re expanding our team and looking for a Technical Support...
-
French Speaking Customer Support
2 meses atrás
Lisbon, Portugal Recruitment Direct Tempo inteiroDescription French Speaking Customer Support – Console GamingLisbon, PortugalCompensation:Gross Salary:€1,040 per month with free accommodation (own room in a shared house/apartment).€1,240 per month if accommodation is not required.OverviewBecome a member of the Support team and support the company in supportingcustomers. An...