Manager, Customer Success
2 meses atrás
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts
Why We Need You
We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions. In this critical role, you will oversee both the Customer Success and Renewals functions, ensuring the success and retention of our valued customers while driving revenue growth through timely renewals and expansion. The success metrics in this role will include ensuring customer renewals, lowering churn and downgrades, increasing customer adoption and delivering quantifiable business value results ultimately driving platform expansion. As part of our commitment to fostering diversity and inclusion, we welcome applicants from all backgrounds to contribute to our culture of excellence.
How You Contribute To Our Vision
Leadership Excellence Guide and inspire a team of Commercial Customer Success Managers and Renewals Managers, setting the standard for excellence and supporting their professional growth. Performance Metrics track, and analyze KPIs to gauge the success of our customer success and renewal operations. Provide updates to leadership on forecast to goals. Your insights will fuel continuous improvement, pushing the boundaries of what we can achieve. Strategic Vision Craft and implement compelling strategies for customer success and renewals, closely aligned with our broader business goals. Utilize deep insights from customer interactions, feedback, and data analytics to inform and drive these strategies. Collaborative Synergy Work in lockstep with Sales, Customer Success Group and other teams to refine the customer journey, pinpointing opportunities for growth and ensuring customer needs are met with precision and creativity. Adoption & Satisfaction Lead the charge in initiatives aimed at boosting product adoption and customer satisfaction. Your efforts will maximize customer lifetime value and smooth the path from initial onboarding to ongoing engagement. Data-Driven Decision Making Harness the power of customer usage data, market trends, and competitive analysis to guide strategic decisions and fine-tune our approach to customer engagement. Performance Metrics Establish, track, and analyze KPIs to gauge the success of our customer success and renewal operations. Your insights will fuel continuous improvement, pushing the boundaries of what we can achieve.Requirements
English Advanced Bachelor's degree in a technical or business field (preferred) Demonstrable experience in supporting highly technical products, showcasing your ability to grasp and convey complex solutions. At least 8 years of progressive, customer-facing experience is essential, including a minimum of 3 years in a leadership or managerial role. This experience should highlight your capacity to lead teams, drive customer success, and contribute to business growth. A solid track record in enhancing customer satisfaction, retention, and revenue growth, particularly within a SaaS or subscription-based model, is crucial. Strong analytical abilities with a knack for extracting actionable insights from data to steer strategic decisions and refine customer engagement practices. Outstanding communication and interpersonal skills are non-negotiable, enabling you to forge and nurture relationships across all organizational levels and with key external parties. Proven leadership skills, with the ability to rally cross-functional teams around shared goals, promoting a culture of collaboration, accountability, and high performance. Hands-on experience with Salesforce or equivalent CRM systems, complemented by adeptness in utilizing data analysis tools and methodologies to drive insights. You're a strategic thinker with a laser focus on outcomes, imbued with strong business sense and a relentless drive to deliver superior customer experiences. Thrive in a fast-evolving business landscape, demonstrating a commitment to continual improvement, embracing change, and fostering innovation. Familiarity with DevOps practices, IT monitoring tools, and infrastructure technologies is a plus. Experience managing customer success and renewal teams in a global or multi-region environment is a plus.-
Customer Success Manager
Há 1 mês
Lisbon, Portugal Michael Page Tempo inteiroOur client, a leading player in the energy sector, is looking for a Customer Sales Success Manager to join their team. This is an exciting opportunity to be part of a forward-thinking company that is at the forefront of sustainable energy solutions.
-
Customer Success Manager
2 meses atrás
Lisbon, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we...
-
Enterprise Customer Success Manager
3 semanas atrás
Lisbon, Portugal InEvent Tempo inteiroABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...
-
Customer Success Manager
2 semanas atrás
Lisbon, Portugal Unreal Gigs Tempo inteiroAbout the JobHey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a simple text...
-
Customer Success Manager
Há 5 dias
Lisbon, Portugal Agicap Tempo inteiroCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
-
Customer Success Manager
Há 4 dias
Lisbon, Portugal MicroHarvest GmbH Tempo inteiroWe're on the hunt for an inspired Customer Success Manager to join our team, someone who thrives on enhancing client relationships and leading the charge in delivering exceptional service. As our Customer Success Manager, you'll be the heartbeat of our client experience post-sale, ensuring that our solutions are not just delivered, but that they...
-
Customer Success Manager
2 meses atrás
Lisbon, Portugal Passion.io Tempo inteiro’s goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 50 people, supporting 8,000+ Creators and 700k+ end-users from all over the world.We have an exciting opportunity for a Customer Success Manager to join our...
-
Partner Success Manager
Há 5 dias
Lisbon, Portugal Idera, Inc Tempo inteiroAbout TestRail: TestRail is the only platform that empowers QA teams to build, connect, and optimize all their testing processes. TestRail’s Quality OS centralizes manual and automated test management and gives teams visibility into their entire quality operation.More than 11,000 organizations like NASA, Apple, Microsoft, Activision Blizzard, and Amazon...
-
Customer Success Manager DSO Portugal
Há 4 dias
Lisbon, Portugal Straumann Tempo inteiroABOUT STRAUMANN The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect, Medentika, Neodent, NUVO,...
-
Global Customer Success Tech
Há 5 dias
Lisbon, Portugal Agicap Tempo inteiroCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
-
Customer Success Account Management: Full time Opportunitites
3 semanas atrás
Lisbon, Portugal Microsoft Tempo inteiroOverview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their...
-
Customer Success Manager DSO Portugal
Há 4 dias
Lisbon, Portugal Straumann Group Tempo inteiroJOB DESCRIPTION ABOUT STRAUMANN The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect, Medentika,...
-
Customer Success Advisor
2 semanas atrás
Lisbon, Portugal Blu Selection Tempo inteiroAre you a communication talent and do you care about customer satisfaction? Then put your skills to the test while working in Lisbon, one of the most modern and vibrant cities in Europe. We are looking for an open and friendly person for our Customer Success Advisor position who is up for a new adventure. Your responsibilities and impact as a Customer...
-
Customer Success Specialist
2 semanas atrás
Lisbon, Portugal portugal.xpatjobs Tempo inteiroAre you a problem solver? Do you want to develop your communication skills? Or maybe you already mastered those and would like to create a bigger networking circle around yourself.No matter from what background or with what level of experience you come from. This job might be the one you’re looking for!Your responsibilities and impact as a Customer Success...
-
Customer Success Specialist
2 semanas atrás
Lisbon, Portugal portugal.xpatjobs Tempo inteiroAre you a problem solver? Do you want to develop your communication skills? Or maybe you already mastered those and would like to create a bigger networking circle around yourself.No matter from what background or with what level of experience you come from. This job might be the one you’re looking for!Your responsibilities and impact as a Customer Success...
-
Executive Assistant – Customer Success
4 semanas atrás
Lisbon, Portugal Unit4 Tempo inteiroJob DescriptionThis role is a great opportunity for an aspiring professional who is hungry to understand how our business operates with potential to develop and apply these skills to a future role in other areas within the business.What you will do:You will be the gatekeeper for schedules, with strict diary management, create win-win situations for every...
-
Customer Success Tech, Bank
Há 5 dias
Lisbon, Portugal Agicap Tempo inteiroCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
-
Customer Success Agent Real Estate
2 meses atrás
Lisbon, Portugal Imovirtual Tempo inteiroCustomer Success Agent Real Estate Lisbon, PortugalImovirtual – Operations /Hybrid WELCOME TO OLX At OLX, we work together to build a more sustainable world through trade .We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions...
-
Web3 Customer Success Specialist
Há 1 mês
Lisbon, Portugal PRAGMATIKE Tempo inteiroJob Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...
-
Lisbon, Portugal speakit Tempo inteiroAre you a German speaker? Do you have previous experience in the field of Customer Service? Would you like to work representing a well-known and reputable brand such us Spotify? Kick-start your career today!Responsibilities Provide first level support to unmanaged advertisers placing ads via Ad Studio. Customer contact via E-mail and Chat. At a later stage,...