Customer Success Advisor

7 meses atrás


Lisbon, Portugal Go Work Tempo inteiro
Local: Lisboa (Híbrido) HORÁRIO:
  • De 2ª a 6ªfeira, das 9h00 às 18h00
FUNÇÕES:
  • Compreensão das necessidades e desafios de negócio do Cliente, para expansão do programa de marketing digital;
  • Gestão de uma carteira de Clientes para garantir uma excelência na entrega de serviço;
  • Apoiar o Cliente na definição e acompanhamento dos planos estratégicos de social media;
  • Monitorizar e garantir a performance de social media e campanhas de Paid Media (Meta Ads, LinkedIn Ads, Google Ads);
  • Executar as melhores práticas em gestão de programa de marketing digital dos nossos Clientes;
  • Trabalhar de forma alinhada e muito próxima junto da área de Vendas para identificação de oportunidades de cross-sell e upsell;
  • Contribuir ativamente para a redução de churn e impulsionar a renovação de contratos;
  • Atuar como a Voz do Cliente;
  • Obter feedback relevante e recomendações dos Clientes para a equipa de Gestão de Produtos.
REQUISITOS:
  • Habilitações literárias ao nível da Licenciatura ou equivalente;
  • Experiência de pelo menos 2 anos em funções de gestão de Clientes;
  • Experiência em gestão de redes sociais ou função similar;
  • Conhecimento das melhores práticas em plataformas de redes sociais;
  • Excelente capacidade de comunicação verbal e escrita;
  • Abordagem altamente quantitativa para entender, medir e prever o comportamento e a receita do Cliente;
  • Bons conhecimentos de Informática, nomeadamente ao nível do Office (Excel, Word, Powerpoint);
  • Boa capacidade de planeamento, autonomia e responsabilidade;
  • Dinamismo e proatividade.
OFERECE-SE:
  • Projeto de continuidade;
  • Vencimento base + subsídio de alimentação + componente variável;
  • Bom ambiente de trabalho.


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