Account Manager

Are you looking for a new career challenge in a fast-paced technology environment with an outstanding team spirit?

At Host Hotel Systems , the leading hospitality technology provider in Portugal serving over 1,800 clients across hotels, boutique pousadas and short-term rentals, we deliver tailored SaaS and software solutions that elevate operational efficiency and commercial performance.

To support our continuous growth, we are looking for a proactive Account Manager with proven expertise in B2B client relationship management , customer retention and revenue expansion. In this role, you will be the primary commercial partner for an established portfolio of hospitality clients, driving long-term value, renewals and upselling opportunities .

Responsibilities

• Manage an established portfolio of B2B hospitality clients, serving as their strategic commercial advisor and cultivating long-term partnerships;
• Lead contract renewals, commercial negotiations and agreements to secure high retention rates and minimise churn;
• Proactively identify, qualify and close cross-sell and upsell opportunities across the Host Hotel Systems product suite;
• Continuously assess client health, engagement metrics and risk factors, implementing proactive interventions to safeguard client satisfaction ;
• Coordinate closely with Product, Implementation and Customer Support teams to resolve complex customer requirements and escalations swiftly;
• Channel actionable client feedback, market trends and competitive insights back to internal product and leadership teams;
• Maintain meticulous customer records, pipeline data and sales activity within HubSpot CRM ;
• Deliver regular reporting on portfolio performance, revenue forecasts and renewals to senior management.

Requirements

• 2 to 4 years of proven experience in B2B account management, customer success or commercial sales within SaaS or technology environments;
• Demonstrated track record of managing client portfolios with direct accountability for retention, renewals and revenue growth ;
• Hands-on experience working with modern CRM platforms, with a strong preference for HubSpot ;
• Professional fluency in both spoken and written English and Portuguese ;
• Exceptional interpersonal, stakeholder management and commercial negotiation skills;
• Strong analytical aptitude and genuine comfort working with commercial KPIs and sales forecasting ;
• Degree in Business Management, Hospitality Management, Tourism or a relevant discipline, with equivalent practical experience also valued.

Nice to Have

• Working knowledge of the hospitality sector, travel tech, Property Management Systems (PMS) or vertical SaaS solutions;
• Professional working proficiency in Spanish ;
• High level of commercial ownership, pragmatism and accountability ;
• Proactive problem solver with the ability to prioritise effectively in an agile and execution-focused environment;
• Ability to build trusted client relationships while maintaining a sharp focus on business goals.

What We Offer

• A strategic commercial role with a direct impact on company growth and client retention ;
• Real autonomy and ownership over your portfolio alongside close involvement in commercial decision-making;
• A competitive salary package aligned with your role and experience;
• An ambitious, supportive and execution-focused team culture ;
• Clear opportunities to advance your career within a rapidly growing technology company.