Italian Customer Support in Porto

1 semana atrás


Lisbon, Portugal Cross Border Talents Tempo inteiro

Key Responsibilities:

  • Provide customer support in Italian for inquiries related to products, services, orders, and billing via phone, email, and chat.
  • Troubleshoot and resolve customer issues with efficiency and professionalism.
  • Collaborate with internal teams to address more complex issues and ensure customer satisfaction.
  • Maintain detailed and accurate records of all customer interactions in the system.
  • Follow company guidelines and procedures to ensure consistent service delivery.
  • Meet or exceed individual and team performance metrics, including response time and resolution quality.
Qualifications:
  • Native Italian speaker with excellent written and verbal communication skills.
  • Fluent in English for internal communication and documentation.
  • Previous experience in customer service, call centers, or related roles is preferred but not mandatory.
  • Strong problem-solving abilities and a customer-first attitude.
  • Proficiency in using computers, CRMs, and customer support software.
  • Ability to work effectively in a team environment and handle stressful situations.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity for professional growth and career advancement.
  • A dynamic and supportive work environment.
  • Health insurance and wellness programs.
  • Paid time off, including vacation and holiday allowances.


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