Business Program Management Ic4

1 semana atrás

Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.

Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.


The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.


Microsoft has a tremendous opportunity to exceed customers' expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.

The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


Responsibilities:


Within Microsoft's Customer Experience & Success (CE&S) organization, the Learning and Development (L&D) team is looking for a Learning and Development Consultant to support the optimization, modernization, and execution of the Connected Learner Experience across Customer Service & Support (CSS) in all geographies.


In this position, you will deliver, implement, and guide technical and non-technical essential training courses delivery for CSS Staff, instruct a team of facilitators and trainers and conduct follow-up sessions to determine applicability of training materials.

You will drive methods of evaluation of program effectiveness and assist an extended team of SMEs on technical delivery strategies and techniques, like coaching and mentoring.

The Learning and Development Consultant will achieve the expected presented above via:
Learning Solutions Delivery

  • Use best practices in facilitation to deliver, or prepare others to deliver, learning solutions to a targeted audience. This includes delivering training sessions as well as leading TraintheTrainer sessions as a master trainer for key programs. Examples include new hire training, continuing education sessions for skills mastery and product release training.
  • Develop and promote the value proposition of learning solutions and component offerings to drive audience awareness, demand, and consumption.
  • Create new access channels to implement learning solutions that are easy to find, navigate, and consume.
  • Adapt to changes in the business and proactively respond to audience needs, to land concepts and build credibility.
Learning Solutions Development

  • Determine best practices for learning solution strategies, and creates a prototype document that meets business outcomes, produces the desired user experience, and includes a delivery method that drives maximum consumption within the target audience.
Stakeholders Partnerships

Measurements and Analytics

  • Analyze data from multiple sources to identify business needs and opportunities to improve learningsolution development and delivery.
  • Use data and metrics to measure learning effectiveness and to ensure that solutions meet the needs of targeted audiences.
  • Use findings to create reports on learning effectiveness.
Operational Excellence

  • Contribute to vendor selection, management, and measurement to support business results.
  • Recommend and uses processes and tools for ontime and onbudget accountability in the development and delivery of learning solutions.
  • Use program management to drive efficiencies, manage budget and increase business results. Leverages crossgroup relationships and influences others to hold team members accountable to deliver program objectives.

Qualifications:

Relevant Characteristics of the L&D Consultant:

  • Proven experience in training delivery and/or program management on L&D area.
  • Medium/High Technical skills and understanding of Microsoft technologies.
  • Excellent analytical skills and experience in identifying improvement opportunities, generating ideas, and implementing solutions.
  • Collaborative approach, able to work well with trainers, instructional designers, vendors, program managers, and business stakeholders.
  • Proven organisational development skills.
  • Demonstrated ability to prioritize,

  • Business Program Management Ic3

    1 semana atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Program Management Office Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Triangle Ii Outsourcing Unipessoal Limitada Tempo inteiro

    Triangle Talent Solutions is recruiting a Program Management Office Manager (M/F) to work for a client company, a leader in its sector, in Setúbal.Functions Responsible for leading the PMO incl. resource management and ensuring that it is aligned strategic objectives. Provides oversight and governance of all projects to ensure alignment with the PM...

  • Senior Specialist, Program Management

    1 semana atrás

    Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

    Senior Specialist, Program Management page is loaded Senior Specialist, Program Management Apply locations Lisbon, Portugal time type Full time posted on Posted Yesterday job requisition id R Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible....

  • Senior Specialist, Program Management

    1 semana atrás

    Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Senior Specialist, Program Management

    1 semana atrás

    Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Senior Specialist, Program Management

    1 semana atrás

    Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Program/project Management Lead

    1 semana atrás

    Lisboa, Lisboa, Portugal Winning Tempo inteiro

    Quem Somos?Na Winning, acreditamos que as grandes ideias precisam de ser transformadas em realidade. Assim, enfrentamos os desafios mais complexos da gestão, tecnologia, finanças e incentivos, e criamos soluções inovadoras e eficazes enquanto utilizamos uma abordagem de pensamento científico que nos distingue. Aqui, vais encontrar uma equipa unida e...

  • Business Management

    1 semana atrás

    Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiro

    BUSINESS MANAGEMENT & PROJECT OFFICE TRAINEE (JOB NUMBER:2304LCF14642)About the job BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees including more than 154,000 in Europe and over 9,000 in Portugal alone BNP Paribas is present in Portugal since 1985, having been one of...

  • Patient Data Management Senior Associate

    1 semana atrás

    Lisboa, Lisboa, Portugal Sovereign Realty & Management Llc. Tempo inteiro

    HOW MIGHT YOU DEFY IMAGINATION? The Amgen Capability Center in Lisbon, Portugal (ACCP) is home to over 300 multi-national and multi-cultural employees, representing a broad range of cross functional capabilities, including Commercial, General and Administrative, Research and Development and more. The ACCP offers rich career growth and development...

  • Program & Business Development Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Faurecia Tempo inteiro

    Job DescriptionNew trends and expectations are reshaping the automotive industry.Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility.If you're willing to contribute and create value for tomorrow's cleaner and...

  • Associate Director: Learning Program Management

    Há 1 mês

    Lisboa, Lisboa, Portugal Organon Tempo inteiro

    Job DescriptionAssociate Director, Learning Program ManagementThe candidate must be based in Lisbon.Purpose of the roleAs an Associate Director of Learning Program Management, you will be responsible for leading and overseeing all aspects of Athena's training activities within the internal SAP environment. You will work closely with stakeholders to define...

  • Associate Director: Learning Program Management

    3 semanas atrás

    Lisboa, Lisboa, Portugal Organon Tempo inteiro

    Job DescriptionAssociate Director, Learning Program ManagementThe candidate must be based in Lisbon.Purpose of the roleAs an Associate Director of Learning Program Management, you will be responsible for leading and overseeing all aspects of Athena's training activities within the internal SAP environment. You will work closely with stakeholders to define...

  • Associate Director: Learning Program Management

    1 semana atrás

    Lisboa, Lisboa, Portugal Organon Tempo inteiro

    Job DescriptionAssociate Director, Learning Program ManagementThe candidate must be based in Lisbon.Purpose of the roleAs an Associate Director of Learning Program Management, you will be responsible for leading and overseeing all aspects of Athena's training activities within the internal SAP environment. You will work closely with stakeholders to define...

  • Referral Program Associate

    1 semana atrás

    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    THE ROLE As a Referral Program Associate, you will play a crucial role in driving customer acquisition and business growth through the development and management of referral programs. This position is dynamic and requires a versatile skill set to run our new referral initiative. KEY RESPONSIBILITIES Program Development: Collaborate with...

  • Program & Business Development Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Faurecia Tempo inteiro

    New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you're willing to contribute and create value for tomorrow's cleaner and smarter...

  • Business Systems Technical Program Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Program Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Faurecia Aptoide Automotive LDA Tempo inteiro

    Who we are?:Join Faurecia Aptoide Automotive, combining a start-up spirit with a first-class automotive equipment manufacturer, to develop the largest Apps Market for carsIn the heart of Lisbon, our teams design innovative technologies by developing an Android Apps Market for major car manufacturers and offer the end customer an intuitive connectivity...

  • Program Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Caixa Mágica Software Tempo inteiro

    Who we are?:A start-up spirit with a first-class automotive equipment manufacturer, to develop the largest Apps Market for carsIn the heart of Lisbon, our teams design innovative technologies by developing an Android Apps Market for major car manufacturers and offer the end customer an intuitive connectivity experience.We are looking for someone willing to...

  • Program Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Siemens Tempo inteiro

    Knowledge for the world of tomorrow.We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you...

  • Program Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Mobiweb Tempo inteiro

    We are looking for a talented Program Managerto join an exciting Automotive Industry project.Is that you?If yes, join us at Mobiweb, a Software House & Team Augmentation company fromPorto established in 2017. Our specialities are Web and Mobile App Development on native and cross-platform technologies.We solve problems in three different ways: We source...