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Customer Representative
4 meses atrás
Explore a transformative career journey
Are you in search of what lies ahead? We are a prominent global player in technology and services that fuels the brands of tomorrow. Our mission involves enhancing the performance of well-known brands across 70+ countries by leveraging technology and comprehensive solutions. We take pride in our multiple accolades, including recognition as the 'World's Best Workplaces,' the 'Best Companies for Career Growth,' and possessing the 'Best Company Culture' year after year.
If you aspire to thrive and seek inspiration, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will play a vital role in meeting performance targets across all operations and exceeding client expectations in terms of operational excellence, focusing on quality, efficiency, and enhancing the customer journey.
Foster Your Career and Personal Growth
We provide top-notch training, cutting-edge technologies, and ongoing support for your success. At Concentrix, the potential for real career advancement and personal development is immense. Approximately 80% of our managers and leaders have been internally promoted. Hence, we offer various complimentary Learning and Leadership Development programs to pave the way for the career you have always envisioned.
Key Responsibilities
As a Customer Service Representative, you will:
- Handle inbound customer requests by documenting relevant case information
- Ensure exceptional customer satisfaction by addressing pre-sales, general inquiries, and technical support issues via various channels (as assigned)
- Provide appropriate responses or escalate issues to higher support tiers as per defined protocols
- Collaborate with fellow technicians to resolve or duly close service tickets
Your qualifications
Concentrix is an ideal fit if you:
- Possess advanced proficiency in Dutch (written and oral) and fluency in English (B2)
- Exhibit strong written and verbal communication skills to simplify technical jargon for non-technical users
- Showcase patience in issue resolution and communication
- Stay updated on the latest IT and tech trends
- Are proactive, self-driven, and a valuable team player
If you do not meet all requirements, we still urge you to apply. We will endeavor to align you with a suitable role, whether this position or another.
Perks:Advantages that await you
With this position, you will enjoy benefits tailored to support your unique lifestyle:
- Full-time role with permanent contracts (negotiable based on your experience and client needs)
- Competitive salary and performance-based bonuses
- Convenient location in Lisbon, Portugal
- Opportunities for referral bonuses by bringing in friends
- Complete training on the company and the project assigned to you
- Access to career development programs, specialized training, and language courses
Unleash Your Best Potential
If this opportunity resonates with your career aspirations, take the leap and reach out to us. Submit your application today and discover why over 440k+ professionals worldwide regard Concentrix as their preferred employer.
Concentrix promotes equal opportunities
We stand united globally as one team, one company. Our commitment lies in providing fair job opportunities to all candidates and fostering a work environment devoid of bias and discrimination. Our recruitment practices are solely driven by business needs, job requisites, and professional qualifications, with no bias towards race, age, gender identity, orientation, religion, ethnicity, family status, national origin, disability, or any other legally protected classification.
Work Authorization
Per Portuguese regulations, only candidates with legal authorization to work in Portugal will be reviewed for this role
Skills/ A Team Player,Language Proficiency,Valid Work Permit,Ready To Relocate