Brazilian Portuguese Quality Controller
2 semanas atrás
Role overview
We are looking for a strong collaborator with an innovative mindset to join our team as the Quality Controller.
This position is responsible for monitoring, analyzing trends, giving constructive feedback and suggesting process improvement based on the latest trends/behavior of the process flow.
Requirements:
- 2 Years relevant work experience in business process outsourcing company or comparable service environment,
- Native Brazilian Portuguese & English (B2)
- Passion for management review of quality issues
- Excellent organizational skills and detailoriented approach to problem solving
- Able to adapt quickly to changes in workflows
- Demonstrated proficiency in multitasking and prioritization
- Excellent written and verbal skills
Responsibilities:
- Meet the Quality audit sampling & ensure the Quality targets are met
- Responsible for auditing reviews and sharing insights to identify knowledge gaps and training opportunities
- Coach & feedback team members based on the audit findings, their performance and compliances
- Responsible for driving new instructions/ updates received from the clients across teams
- To side barge and observe reviewers working on reviews across all queues
- To provide inputs/insights for process improvements
- Provide floor support
- Attend internal & external Calibrations sessions
- Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
- Assist on Training need analysis
- Assist the TL/TM on bottom quartile management activities
- Ensure on meeting daily KPIs
- Accountable for the success and quality of the process
- Help improve the defined processes as we create more automation and gather information
- Ability to learn to work with customer internal tools
- Timely reporting and analytics on the quality performance of the team
- QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
Offer:
Pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
Professional development and clear career path
Training & development opportunities
Competitive salary & relocation package*- Relocation package only applies to Expats
Employee Status :
Full Time Employee
Shift :
Day Job
Monday-Friday
Travel :
No
About Cognizant
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
Jan
**About Cognizant
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