Customer Support Agent with Brazilian Portuguese

2 semanas atrás


Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

Customer Support Agent with Brazilian Portuguese**:
Embrace the future

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.

This project is a support line for one of these services - the best-loved video streaming website in the world.


You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

REQUIREMENTS

  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
-
Brazilian Portuguese (C1/C2) + English (B2/C1):

  • Excellent native level written and spoken communication skills in the language of support
  • Proactive attitude and strong teamspirit
  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an everchanging organism
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
-
Valid work permit

RESPONSIBILITIES

  • Provide general and technical support to customers who use any of our client's paid products Escalate complex problems according to defined procedures
-
OUR OFFER

  • Pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Professional development and clear career path
  • Training & development opportunities
- Competitive salary & relocation allowance*

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