Customer Support Agent with Brazilian Portuguese
2 semanas atrás
Customer Support Agent
with Brazilian Portuguese
Embrace the future
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.
This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
REQUIREMENTS
- At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
Brazilian Portuguese (C1/C2) + English (B2/C1):
- Excellent native level written and spoken communication skills in the language of support
- Proactive attitude and strong teamspirit
- Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an everchanging organism
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
- Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
Valid work permit
RESPONSIBILITIES
- Provide general and technical support to customers who use any of our client's paid products
- Escalate complex problems according to defined procedures
OUR OFFER
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- Training & development opportunities
- Competitive salary & relocation allowance*
Employee Status :Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
Mar
**About Cognizant
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