Bilingual Customer Support Agent

2 semanas atrás


Lisboa, Lisboa, Portugal RecruitmentJunky Ltd Tempo inteiro

Job Title:
Bilingual Customer Support Agent - Norweigian

Location:
Lisbon

Job Type:
Full-time

About the role:

Key Responsibilities:

  • Provide accurate and timely information to customers regarding product features, usage, and troubleshooting steps.
  • Collaborate with crossfunctional teams, including Engineering and Product Development, to resolve complex customer issues.
  • Document customer interactions and solutions in the CRM system.
  • Identify trends in customer inquiries and provide feedback to improve products and services.
  • Assist in creating and updating support documentation and knowledge base articles.

Requirements:

  • Fluency in both written and spoken Portuguese & Norwegian is essential.
  • 12 years of experience in customer support or a related field.
  • Strong technical aptitude or ability to learn new software and systems quickly.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize in a fastpaced environment.
  • Attention to detail and a commitment to providing exceptional customer service.
  • Experience with CRM software is a plus.

Benefits:

  • Competitive salary
  • Health insurance
  • Retirement plan
  • Paid time off
  • Opportunities for career growth and development

How to Apply:

Pay:
From 19,518.00€ per year

Experience:

Customer Service: 1 year (required)

Language:

  • Portuguese (required)
  • Norwegian (required)


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