German Speaking Customer Success Representative

2 semanas atrás


Lisboa, Lisboa, Portugal speakit Tempo inteiro

Are you fluent in German? Do you have experience in Customer Service? Would you be interested in representing a well-known brand like Spotify?

Begin your career journey today

Responsibilities

  • Provide support to advertisers using Ad Studio.
  • Engage with customers via E-mail and Chat. Handle potential phone calls in the future.
  • Address queries, requests, and feedback received via chat promptly for a positive client experience.
  • Create personalized responses for customer inquiries using critical thinking, and resort to templates when necessary.
  • Spot sales opportunities and offer support as a consultative partner.
  • Share comprehensive knowledge of Ad Studio products with advertisers.
  • Utilize internal systems to log and escalate technical issues.
  • Assist with miscellaneous support tasks as needed.
  • Set up advertisers for invoicing and process refunds if required.
  • Detect and address fraudulent activities.
  • Handle billing inquiries and refund processes.

Requirements

  • Demonstrate strong communication skills to deliver top-notch service.
  • Prior experience as a chat customer success representative for at least 6 months.
  • Detail-oriented and quick learner.
  • Capable of providing custom responses independently.
  • Interest in advertising and marketing.
  • Proactive, adaptable, and motivated.
  • Excellent troubleshooting abilities.
  • Work well independently and in a team setting.
  • Exceptional written and verbal communication skills.
  • Fluent in written German and English at B2 level or higher.

Benefits

  • Competitive compensation: 1648€ gross per month (house excluded) or 1,284.05€ gross per month (house + expenses included).
  • Private health insurance.
  • Social activities and language lessons.
  • Ongoing training and career development opportunities.
  • Relocation support available.

Only English CVs will be considered.



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