German Speaking Customer Success Representative
2 semanas atrás
Are you fluent in German? Do you have experience in Customer Service? Would you be interested in representing a well-known brand like Spotify?
Begin your career journey today
Responsibilities
- Provide support to advertisers using Ad Studio.
- Engage with customers via E-mail and Chat. Handle potential phone calls in the future.
- Address queries, requests, and feedback received via chat promptly for a positive client experience.
- Create personalized responses for customer inquiries using critical thinking, and resort to templates when necessary.
- Spot sales opportunities and offer support as a consultative partner.
- Share comprehensive knowledge of Ad Studio products with advertisers.
- Utilize internal systems to log and escalate technical issues.
- Assist with miscellaneous support tasks as needed.
- Set up advertisers for invoicing and process refunds if required.
- Detect and address fraudulent activities.
- Handle billing inquiries and refund processes.
Requirements
- Demonstrate strong communication skills to deliver top-notch service.
- Prior experience as a chat customer success representative for at least 6 months.
- Detail-oriented and quick learner.
- Capable of providing custom responses independently.
- Interest in advertising and marketing.
- Proactive, adaptable, and motivated.
- Excellent troubleshooting abilities.
- Work well independently and in a team setting.
- Exceptional written and verbal communication skills.
- Fluent in written German and English at B2 level or higher.
Benefits
- Competitive compensation: 1648€ gross per month (house excluded) or 1,284.05€ gross per month (house + expenses included).
- Private health insurance.
- Social activities and language lessons.
- Ongoing training and career development opportunities.
- Relocation support available.
Only English CVs will be considered.
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