Employee Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal airbus Tempo inteiro
Job Description:

Responsibilities - your mission

An opportunity for a Employee Support Specialist has become available at Airbus GBS.

The chosen candidate will join the Airbus GBS Reward Operations Team to support the Human Resources department.

The job involves ensuring efficient Employee Support and Experience on activities related to Personnel Administration, Time Management, Payroll, Social Security, and Benefits in the Reward Operations area, maintaining high quality standards, compliance with labor laws, Collective Agreements, and Company policies.

Main tasks:

  • Support internal employees' requests at the first level of customer service.
  • Triage requests efficiently and escalate them to other areas when necessary.
  • Manage multiple IT tools simultaneously.
  • Provide clear customer service in Spanish (native) and English.
  • Memorize procedures of related areas and documentations for knowledge sharing.
  • Create and update department procedures and response templates.
  • Monitor and report KPIs.
  • Analyze reports and data to anticipate employee needs.
  • Facilitate training and knowledge transfer.
  • Ensure data privacy compliance.

Requirements - our ideal candidate will have

  • Languages: Spanish (native) / English (conversational).
  • Education: Degree in Human Resources, Labour Relations, Business Administration, or related field.
  • Experience: Minimum 1 year in Human Resources / Service Line.
  • Technical knowledge: Google Workspace and/or Microsoft Office. Valuable: Service Now, SAP-HCM, Workday.
  • Soft skills: Effective communication, Empathy, Patience, Resilience, Ability to handle pressure, Emotional stability, Self-motivation.
  • Nice to have: Time management, payroll knowledge, Experience in manufacturing companies, Spanish culture experience.

Benefits - what's in it for you

  • Diverse career opportunities within Airbus European core countries or worldwide.
  • Hybrid working model - onsite and offsite work flexibility.
  • Modern office location with good public transportation connections.
  • Motivated team for professional growth and collaboration.
  • Exciting onboarding experience.

This position requires a commitment to integrity and awareness of compliance risks for the Company's success and sustainable growth.

Company: Airbus Portugal SA

Employment Type: Fixed-term

Experience Level: Professional

Job Family: HR Expertise


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