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Customer Support Specialist

3 meses atrás

LindaaVelha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

RESUMO DA POSIÇÃO

Local:
Linda-a-Velha, Portugal

Empresa:
Nestlé

Full-time
Licenciatura (preferencial)
Fluente em Português e Espanhol (obrigatório)

A OPORTUNIDADE
Trabalhar na Nestlé significa que te irás juntar à maior multinacional de alimentação e bebidas do mundo. O nosso propósito é melhorar a qualidade de vida dos nossos consumidores, contribuindo para um futuro mais saudável.
Para integrar a equipa de Customer Supply Chain, procuramos um
Customer Support Specialist. Terás como principal missão prestar um serviço de suporte aos clientes e fornecedores. Consiste na gestão dos pedidos de assistência técnica ao negócio dos cafés torrados.

Junta-te a esta equipa e vem conhecer a Nestlé

O QUE VAIS FAZER

  • Captação de pedidos de assistência técnica e propects;
  • Registo em SAP de pedidos/reclamações e respetivo seguimento;
  • Faturação dos pedidos de acordo com o registo e a informação dos fornecedores;
  • Trabalhos administrativos dentro do âmbito dos pedidos;
  • Elaboração de relatórios e análises semanais.

ÉS QUEM PROCURAMOS?

  • Licenciatura (recémlicenciado preferencial);
  • Experiência de 1 a 2 anos em serviço ao cliente num mercado semelhante;
  • Experiência em Serviço de atendimento ao cliente;
  • Fluência em Espanhol e Português (oral e escrito).
  • Bons conhecimentos ao nível de Microsoft Excel;
  • Capacidade de resolução de problemas;
  • Assertivo e com boa capacidade de comunicação;
  • Capacidade de trabalhar em equipa;
  • Capacidade de trabalhar sob pressão e gestão de stress.