Customer Account Manager

2 semanas atrás

Amadora, Lisboa, Portugal Kelly Services-Portugal Tempo inteiro
Publicado- 04-Aug-2023- Salário- Localização- Amadora- Categoria- Permanente- Sector- Contabilidade e Finanças- Referência- BBBH625075
Descrição:

Kelly Services, through is Finance division, is recruiting a
Customer Account Manager for Siemens SA in Alfragide.

Are you ready to be part of the change and help us make real what matters?

  • What role will you play?
  • Clarify incoming payment
  • Monitor and resolve discrepant open items before month end
  • Supports the preparation, verification process and maintenance in a cash allocation process
  • Ensure proper Accounting and Controls are performed for processing activity by following all established policies and procedures.
  • Internal communication and cooperation with Cash Collection, Contact Business Unit's, Cash & Bank & Closing and Reporting
  • Establishing and maintaining contact with customers concerning pre and past due invoices, payment trends, resolution of disputed invoices and others
  • Manage customer/account queries to ensure sales ledger balances are clean on customer account (reminder and complaint);
  • Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers.
  • Timely reporting/escalation of disputes and collection issues to the division Sales
  • Notify Markets of uncollectable debt risks & mitigate where possible.
  • Respond to incoming collection concerns from the customer and internal stakeholders;
  • Consistently improving processes and maximizing cash flow for the assigned portfolios
  • Refunding credit balances
  • Participate in KPIs trends, root cause analysis of mistakes/errors and problem solving;
  • Ensure Global and E2E compliance for activities performed in team;
  • Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts;
  • Native/Fluent in German
  • Fluent in French is a plus
  • Ability to work under pressure, in a changing environment
  • A continuous learning attitudes
  • Able to propose and implement improvements in procedures
  • Strong problem solving and analytical skills
  • Strong customer focused attitude with a commitment to quality and customer service.
  • Good communication skills and ability to work as a team member
- ___

Kelly Services acts as an Employment Agency in relation to this offer.

Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.

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