Advertiser & Customer Support Specialist – Process Associate – German – Hybrid Lisbon
2 semanas atrás
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Advertiser & Customer Support Specialist – Process Associate – German – Hybrid Lisbon
Your job will include the following activities:
Responsibilities
• Provide relevant consultative support and assist customers in achieving the best possible resolution to their challenges.
• Exemplify the brand and ensure the team delivers the highest level of sales and operational customer service.
• Assume ownership - Help provide the highest level of service to our clients. Understand their needs and determine the right course of action with a view on helping them grow their business.
• Respond to and resolve escalated customer inquiries in a timely and professional manner.
• Investigate complex customer issues and identify root causes.
• Work with other teams to develop and implement solutions to customer issues.
• Provide feedback to Tier 1 Agents, Supervisors, and other teams on how to improve customer service.
• Escalate critical issues to the appropriate team.
• Stay up to date on client's products and services, as well as industry best practices.
• Flexible to policy changes, shifting schedules and dedicated to standard operating protocols.
Skills and qualifications:
Minimum qualifications:
• Exceptional fluency and proficiency in German and English language skills, both written and verbal, with a high level of confidence in holding business conversations.
• Education qualification: High School and above.
• Customer service experience on a similar job
• Strong understanding of social media products and services
• Excellent customer service skills, including the ability to communicate effectively and empathize with customers.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills
Preferred Qualifications
• Experience with customer relationship management (CRM) systems
• Preferably familiar with the social media industry and Digital Marketing practices.
• Experience with troubleshooting technical issues
• Experience with data analysis
What can we offer?
• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural environment.
• Various trainings (project specific & soft skills)
• Possibility of development.
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
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