Account Director – Global Accounts

2 semanas atrás

Lisboa, Lisboa, Portugal Vml South Africa Tempo inteiro
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.

With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.

Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology.

We deliver end-to-end solutions that result in revolutionary work.

Who we're looking for:

We're looking for an experienced strategic thinker with a passion for delivering exceptional results for some of our international clients (Microsoft, Coca-Cola, Amazon, and others...).


What you'll do:
Lead and inspire a team of account managers and specialists to achieve exceptional client satisfaction and campaign performance.
Develop strong relationships with clients, acting as their main point of contact and trusted advisor.
Actively seek out new business opportunities and contribute to pitches and proposals as required.
Develop clear commercial plans and forecasts, outlining growth areas and timelines.

Work in collaboration with all partners (internal and external) to ensure a timely resolution to all client and client service queries, requests or issues.

Ensure adherence to commitments, communication standards, and procedures, whether in scheduled production or reactive response to client needs.

Drive innovation and best practice across the agency, constantly seeking new ways to improve processes and deliver better results for clients.

Ensure all financial targets are met and work with Finance and Commercial teams to manage budgets effectively.
Take prompt action on any negative client feedback, devising action plans and recommendations for improvement as vital.
Provide regular updates to business leadership on account performance, highlighting any issues or opportunities for growth.

Plan, develop and lead QBRs (quarterly business reviews) & project wash-ups to ensure that best practice is baked into future campaigns.

Lead by example, fostering a culture of collaboration, creativity and excellence across the team.

Who you are:
Passionate about tech, innovation, storytelling and most of all, human connections.
A personal character which displays integrity, reliability, and strong interpersonal skills.
Proactive, positive, optimistic, and willing to get involved to achieve the team's goals and objectives.

What you'll need:
Minimum 5 years agency experience in similar roles.
Full business proficiency in English (B2 Level Minimum).Strong critical thinking and problem-solving abilities.
Brilliant communicator who values and promotes teamwork and successful client management.
Proactive, positive, optimistic, and willing to get involved to achieve the team's goals and objectives.

Demonstrated experience in working within a multicultural business environment and developing proven working relationships with clients and colleagues from different countries and cultures.

Proven leadership skills and experience in team management.
Track record of delivering successful marketing campaigns across different markets.
Highly collaborative and adaptable, extremely organized, process led, detail oriented.
Comfortable working in a fast-paced environment and juggling multiple projects.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward.

Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond.

Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice .

This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice .

This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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