Virtual Demand Center Sales Trainer

1 semana atrás

Oeiras, Lisboa, Portugal Cisco Systems Tempo inteiro

What You Will Find
Interested in being challenged and appreciated while embarking in a dynamic career? In an environment where colleagues become friends, where managers actively mentor and where creativity and ambition are valued?


You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower our sellers to perform to the very best of their abilities.

You will provide best-in-class training to the VDC sellers on both technical concepts and sales processes, along with professional skills including communication, time management and building a professional brand.


Combined with regular coaching to continue to help you develop and build your professional network, you have an opportunity to learn from your peers, share your best practices, coach others and help them grow.


If you enjoy working in a team environment, with a culture that is founded on collaboration, innovation, celebration and giving back to local communities, the VDC Activation Team is the place for you.


The Opportunity


The Virtual Demand Center is one of Cisco's fastest growing sales teams and is the talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.


We serve our customers through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes.

We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better.


As the VDC Trainer located in EMEA, you will help our sellers gain a deeper understanding of Cisco's solutions, customers and our partner eco-system.

You will help our sellers understand who we sell to, why they care and what makes Cisco relevant.

You will play a key and vital role in equipping our sellers with the knowledge they need to help customers achieve their business outcomes.

This training will span across Cisco's architectures and solutions, including soft skills and how to use the sales tools which will help the sellers be most productive day-to-day.


What You'll Do

Seller New Hire Training and Onboarding


Support the EMEA Cisco seller agent onboarding through collaborative approach with other theater trainers regarding architecture alignment, MindTickle (LMS) assignment, and providing both real-time and VoD training for Cisco solutions and role requirements.

Meet with sellers throughout the "ramp up" process to provide debriefs, coordinate additional support, and answer questions as needed in the following areas:

  • Sales Training-
  • ANUM/IDDT-
  • Product Research-
  • Prospecting (if applicable)-
  • Open Ended vs. Close Ended Questions-
  • Identifying Pre/Post or Purchase Cycle-
  • Understanding VDC motions and sales flows-
  • Coordinating additional expert resources for sales tools and motions-
  • Help seller understand and position Cisco's value proposition in our major marketing campaigns-
  • Product Training-
  • Security, Enterprise Networks/Wireless, Collaboration, Data Center-
  • Providing coaching in customer engagement connecting customer business needs to Cisco solutions-
  • Understanding Cisco multi-architectural value propositions and how to align business needs to Cisco's unique capabilities-
  • General Training-
  • Phone Etiquette-
  • VDC Processes and best practices-
  • Core sales tools training
    Ongoing and Existing Seller Training
  • Ensure completion of Cisco directed training, supports realtime implementation and execution of new processes or procedures and ensure ongoing knowledge share across architectures/channels.
  • Leads the identification of regional training programs required and aligns to the global training programs for VDC sellers
  • Responsible for ensuring that the EMEA Quarterly Training Plan (QTP) is proactively created and communicated and is aligned to the global and regional business priorities.
  • Manages logístical aspects of training, including scheduling, room reservations and ensuringtht all necessary materials are available for participants.
  • Facilitates engaging and interactive training sesions and office hours which promote active participation, knowledge retention and skill development among participants.
  • Demonstrates and shares expertise in the content area being trained on, while in the classroom and working individually with sellers on the floor.
  • Provides constructive feedback and coaching to participants to support their learning and development and address any areas requiring improvement.
Liase with external regional stakeholders on VDC enablement on current and future demand topics, requirements and scheduling. Advises sellers on appropriate products/solutions based on customer inquiries. Conduct call reviews and side by side coaching to provide feedback to managers and identify additional training needs. Refresh

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