Customer Happiness Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Unbabel Tempo inteiro

About Unbabel:


The company's language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time.

Unbabel integrates seamlessly in any channel so that agents can deliver consistent multilingual support from within their existing workflows.

Making it easy for enterprises to grow into new markets and build seamless customer experiences in every corner of the world.


What's the opportunity about?:


We are now looking to expand our Customer Happiness team to contribute to the growth of our senior team in Lisbon.

The best CHSs are genuinely excited to help customers. They're patient, empathetic, excellent listeners, and articulate communicators. CHSs put themselves in their customers' shoes and advocate for them when necessary.

Problem-solving also comes naturally, with confidence in troubleshooting, investigating, and resolving issues as well as collaborating with cross-functional teams if more inputs are needed to achieve resolution.


Our objective is to ensure excellent service standards, respond efficiently to customer inquiries and maintain the highest levels of customer satisfaction.

***
Responsibilities:
  • Opening and maintaining customer accounts by recording account information
  • Resolving product or service issues by clarifying the customer's complaint; determining the cause of the problem; determining and explaining the best solution to solve the problem; expediting correction; following up to ensure full resolution within SLAs
  • Preparing service reports by collecting and analyzing customer information
  • Identifying and assessing customers' needs to achieve satisfaction
  • Building sustainable trustbased relationships through open and interactive communication through multiple channels (digital and voice)
  • Providing accurate, valid, and complete information by using the right methods/tools
  • Keeping records of customer interactions, processing customer accounts, and file documents
  • Following communication procedures, guidelines, and policies
  • Going the extra mile to engage customers
  • Recommending potential product or service enhancements to management by collecting customer information and analyzing customer needs
  • Identifying and passing sales opportunities to the Sales team

Requirements:

  • Nearnative level of English with a fully fluid discourse and a superb vocabulary toolkit (absolutely mandatory)
  • Proven technical and customer support/service experience in an enterprise/highvalue customer context
  • Superlative phone and written contact handling skills and active listening
  • Familiarity with ticketing systems, preferably Zendesk
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Strong and determined troubleshooting and problemsolving skills
  • Ability to multitask, prioritize and manage time effectively
  • Degree or equivalent professional experience
  • Proactivity, empathy, and autonomy
  • Ability to work and learn in a fastpaced and targetdriven environment
  • 24/7 availability (with the possibility to work occasionally from home)

Benefits:

  • Competitive salary at one of Europe's leading tech startups
  • Stimulating startup environment committed to diversity and inclusion
  • Flexible working hours
  • Individual budget to set up your workstation (mechanical keyboard, mouse, etc.)
  • Health Insurance
  • Stock options
  • Rolerelated and professional skills training, to support you on your career journey
  • MacBook and external monitor
  • Yearly company retreat
  • Dog friendly office
  • Free daily breakfast in the office
**_

Diversity Statement_**:

  • Unbabel is an Equal Opportunity Employer. We do not discriminate based on ethnicity, religion, colour, sex, gender identity, sexual orientation, age, or mental disability. Not only do we not discriminate, but we celebrate differences. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process, please let your recruiter know._

  • Technical Sales Specialist – French

    2 semanas atrás

    Lisboa, Lisboa, Portugal Bespoke Recruitment Ltd Tempo inteiro

    TECHNICAL SALES SPECIALIST – FRENCHLocation: PortugalContract: REMOTE Fixed Term Contract for 6 monthsSalary: €1024 base salary + €225 bonusMeal Allowance: €7/working daySchedule: Monday till Saturday (including bank holidays)08:00 AM to 07:00 PM (Rotational shifts)2 days off: Sunday + 1 day rotationalJob Responsibilities:Customer Interaction:Handle...

  • Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Passionate about Customer Care and looking for a new challenge in vibrant Lisbon? Be responsible for the needs of the customers and find the best solution to make them happy again. Our client is looking for a Customer Service Specialist for the retail sector specialising in luxury products. This is a leading sleep company selling high quality mattresses and...

  • Customer Operation Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Experis Tempo inteiro

    A Experis está a recrutar um Customer Operation Specialist para o setor farmacêutico na zona da Grande Lisboa.Será responsável por gerir e monitorizar pedidos de clientes, entregas, faturação, créditos e gestão de stock.Responsabilidades Principais: Gestão de pedidos de clientes, incluindo processamento, faturação e tratamento de devoluções....

  • Customer Experience Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    What does the role involve?At Catawiki you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (email, phone, social media). When...

  • Turkish Customer Service Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cs Workx Tempo inteiro

    Workster supports the biggest worldwide outsourcing company with their support for one of the key IT & Technology brands in the world. To support their massive growth in Lisbon, we are now looking for Turkish Customer Service Specialists to join the Team. Your Role As Retail Back-Office Specialist you will receive escalations from customer-facing colleagues...

  • Italian Customer Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Italian Customer Specialist || Lisbon Lisboa Call Center, Apoio Ao Cliente Ref: Buongiorno Parli italiano? Join our vibrant team in Lisbon as a Customer Support Specialist What you'll do: You will be responsible for the contact with users who request a specific service (after 48 hours) or resume contact with previous users. You need to understand the real...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    We are hiring a confident Technical Support Specialist to join our incredible team at in Lisboa.Growing your career as a Full Time Technical Support Specialist is an exceptional opportunity to develop useful skills.If you are strong in decision-making, cooperation and have the right experience for the job, then apply for the position of Technical Support...

  • Customer Service Specialist For Social Media Platform

    2 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Customer Service Specialist for Social Media Platform (French Speaker) - extra bonus of 750€ Lisboa Customer Service Specialist for Social Media Platform (French Speaker) - extra bonus of 750€Lisboa Lisbon, Lisbon, Portugal Your are interested in Social Media? Join a dynamic and international team as a Customer Service Specialist or Content Moderator for...

  • Customer Service Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal VELUX Group Tempo inteiro

    Job Title: Customer Service SpecialistCompany: International CompanyYour challengesAs a Customer Service Specialist, you will play a crucial role in providing top-notch support to our valued customers. Your main tasks will involve: Managing various communication channels such as phone calls, emails, and chats Identifying sales opportunities to contribute to...

  • Customer Service Specialist For Social Media Platform

    2 semanas atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Customer Service Specialist For Social Media Platform (French Speaker) - Extra Bonus Of 750€ Lisboa Customer Service Specialist For Social Media Platform (French Speaker) - Extra Bonus Of 750€Lisboa Lisboa, Lisboa, Portugal col-wideJob Description:Your are interested in Social Media? Join a dynamic and international team as a Customer Service Specialist...

  • Customer Service Specialist For Social Media Platform

    2 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Customer Service Specialist for Social Media Platform (French Speaker) - extra bonus of 750€ Lisboa Customer Service Specialist for Social Media Platform (French Speaker) - extra bonus of 750€Lisboa Lisbon, Lisbon, Portugal Your are interested in Social Media? Join a dynamic and international team as a Customer Service Specialist or Content Moderator for...

  • Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Dutch-speaking Customer Support Specialist for their office in Lisbon.Position: Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Identify issues the clients are facing, handle complaints, provide...

  • Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Dutch-speaking Customer Support Specialist for their office in Lisbon.Position: Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are facing, handle...

  • Customer Care Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Do you want to be a part of the most well-known Corporates like Spotify, Microsoft etc. and take care of their customers' needs while doing an abroad experience? If you ever dreamed of living in a beautiful, dynamic city with more than 300 days of sun per year, this is your sign to come to Lisbon. Once you arrive you will feel the good vibes that this place...

  • Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Exalta Global Tempo inteiro

    Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.Our mission is to value the individual's professional potential and provide the best recruitment experience to companies around the world.CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - GERMANWe're looking for a German speaking Customer Support / Experience Specialist. Our client is an...

  • German-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...

  • Customer Experience Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Customer Experience Specialist Spanish and English ,, at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in...

  • Transportation Customer Service Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    In this position, you would be a Customer Service Representative for one of the worldwide largest package delivery companies which provide specialized transportation. Every day, they manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.Your responsibilities and impact as a Transportation Specialist will be:...

  • Customer Success Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you a problem solver? Do you want to develop your communication skills? Or maybe you already mastered those and would like to create a bigger networking circle around yourself.No matter from what background or with what level of experience you come from. This job might be the one you're looking forYour responsibilities and impact as a Customer Success...

  • Customer Success Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you a problem solver? Do you want to develop your communication skills? Or maybe you already mastered those and would like to create a bigger networking circle around yourself.No matter from what background or with what level of experience you come from. This job might be the one you're looking forYour responsibilities and impact as a Customer Success...