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Support Manager
1 semana atrás
Support Manager with strong communication skills and a sense of responsibility and teamwork.
Main Roles:
- Organisation, implementation and maintenance of (IS) support
- Coordination of support teams
- IS Service management
- Coordination with the project teams
- Coordination of wiki sites, collaborative sites or social networks
- Followup of service quality
- Management and followup of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems; organisation of the reporting
- Conception and organisation of user documentation for information systems
- Conception and management of IS and ICT trainings
- Participation in user, service and project meetings
- Elaboration and implementation of relevant support processes
Required skills:
- Knowledge in end user assistance or support of information systems
- Good knowledge of ITIL
- Ability to give presentations
- Ability to participate in multilingual meetings, good communication skills
- Leadership capability
- Ability to participate in multilingual meetings
- Ability to understand, speak and write English (C1)
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