HR Business Partner

1 semana atrás

Lisboa, Lisboa, Portugal SYKES Tempo inteiro
HR Business Partner - Lisbon, Portugal in Lisboa , Portugal

HR Business Partner - Lisbon, Portugal

Lisboa, Portugal, PT

Job Description:

Come and work with us.

We are looking for a talented and accomplished HR Business Partner to lead the HR function to ensure the development, engagement, motivation and the best Employee Experience.

As an HR Business Partner , your daily responsibilities will include:

Work with managers and associates to address relations issues of all types, ensuring that the interests of all parties are represented in a fair, balanced manner;

Provide guidance and counsel to the management team, taking care of the associates feedback coming from existing listening tools and provides direction on corrective actions upon it;

Be part of workplace analysis and assigned actions to solve associate complaints;

Promote open communication opportunities for all associates;

Promote legal compliance throughout human resource management;

Accountability as Senior HR point of contact for internal and external clients

Voice of the Employee programs

Ambassadors of Employee Experience

Continuously analyze feedback from Employee listening tools in order to create action plans to develop our Culture

Owners of all the Human Resource Programs (i.e. Peak Awards, etc.)

Direct the delivery/administration of associate engagement or pulse surveys and related action plans (e.g. Max annual Survey);

Support policies and initiatives and creates activities to encourage a positive, equitable, healthy and safe work environment;

Perform & Conduct Regular Focus Groups, Walking Management & drive Voice of employee

Support Talent management on the global performance appraisal process (Continuous Performance Management, CPM) in the business units

Work with the Learning & Development team to assess development needs to apply and monitor training & development programs;

Coaching and develop Team Leaders and serves as a mentor to others

Share best practices with global HR teams;

Provide management coaching to build leadership capabilities related to the recognition and resolution of employee issues;

To succeed in the role, you will need to have:

Advanced level of English (at least C1) both verbal and written

Ability to deal with ambiguity

Ability to develop and maintain successful partnerships with both management and associates.

Knowledge of general labor policies and practices including discrimination, harassment, equity etc.

Holistic vision of problems and solutions with associate at the center

Reliever

People-oriented

Open minded

Trustworthy (maintains confidentiality)

Collaboration and interpersonal skills

Problem solving

Adaptability & flexibility

Time management (planning, organizing and prioritizing)

Data analysis and presentation

Education and experience

College degree in Human Resources or Business or a combination of education and equivalent work experience

5 or more years of progressively responsible experience as a Human Resources Manager or equivalent position with extensive experience in associate relations, learning and development, problem and conflict resolution, and recruiting non-exempt personnel in a high-volume environment.

Experience managing, coaching, and developing others.

Experience demonstrating extensive knowledge, interpretation, and application of applicable employment laws.

Prior experience delivering HR training and education programs.

Demonstrated success in conducting behavioral interviews and management talent assessments.

Experienced in leading positive change.

Contact Center industry or related experience preferred.

Competitive wages

Paid professional training

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging company-wide initiatives, including our EverBetter wellness program

Job stability

Life-long skills and experience

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today

Job Segment: Data Analyst, Equity, HR, Performance Management, Data, Finance, Human Resources

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