Customer Solutions Expert, French speaker
1 semana atrás
Are you ready for a new challenge?
- Join our team at Pipedrive, where great people work together to create exceptional products
- Be part of our international team of over 850 professionals from more than 50 different countries
- Help us support sales and marketing teams in 179 countries worldwide
- Work in our Lisbon office as a Customer Solutions Expert, fluent in French
Responsibilities in this role:
- Quickly assist customers with their inquiries via live chat and phone
- Collaborate with various teams to stay updated on Pipedrive's latest features
- Identify and resolve customer issues effectively
- Cultivate strong customer relationships to foster loyalty
Desired qualifications:
- Fluent in French and English, additional languages are a bonus
- Minimum one year of customer-facing experience
- Strong interpersonal and communication skills
- Ability to multitask and engage with multiple customers simultaneously
- Knowledge of sales processes and email systems
- Familiarity with CRM tools such as Salesforce or Zoho CRM
- Experience with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.
What we offer:
- A supportive work environment that values its employees
- Diverse and vibrant team from around the globe
- Opportunities for personal and professional growth through training
- Competitive salary and benefits package
- Flexibility to implement your ideas with a dedicated team behind you
- Room for career development within a dynamic organization
- Various perks and benefits to enhance your work-life balance
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