Customer Solutions Expert, French speaker

1 semana atrás


Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

Are you ready for a new challenge?

  • Join our team at Pipedrive, where great people work together to create exceptional products
  • Be part of our international team of over 850 professionals from more than 50 different countries
  • Help us support sales and marketing teams in 179 countries worldwide
  • Work in our Lisbon office as a Customer Solutions Expert, fluent in French

Responsibilities in this role:

  • Quickly assist customers with their inquiries via live chat and phone
  • Collaborate with various teams to stay updated on Pipedrive's latest features
  • Identify and resolve customer issues effectively
  • Cultivate strong customer relationships to foster loyalty

Desired qualifications:

  • Fluent in French and English, additional languages are a bonus
  • Minimum one year of customer-facing experience
  • Strong interpersonal and communication skills
  • Ability to multitask and engage with multiple customers simultaneously
  • Knowledge of sales processes and email systems
  • Familiarity with CRM tools such as Salesforce or Zoho CRM
  • Experience with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.

What we offer:

  • A supportive work environment that values its employees
  • Diverse and vibrant team from around the globe
  • Opportunities for personal and professional growth through training
  • Competitive salary and benefits package
  • Flexibility to implement your ideas with a dedicated team behind you
  • Room for career development within a dynamic organization
  • Various perks and benefits to enhance your work-life balance


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