Backoffice Specialist with Turkish
2 semanas atrás
- Hybrid work from Lisbon
- Work permit for Portugal is required
Details about the role:
You'll be assisting Turkish-speaking customers, helping them with any issues they may have related to the company's products or services.
Key responsibilities:
- Handle escalations from colleagues, following strict guidelines
- Resolve complex issues with online orders efficiently
- Ensure quick resolutions for problems throughout the whole process of a web purchase
- Direct issue resolution to provide swift customer satisfaction
- Conduct investigations impacting customer and partner relations
- Communicate with customers via phone and email to update them on issue resolutions
- Perform detailed tasks in SAP for accurate record-keeping
Requirements:
- Fluency in Turkish
- Proficiency in English
- Previous experience in Customer Support is a plus
Benefits:
- Salary: 1411€ gross / month
- Comprehensive health insurance coverage
- 12-month initial contract with possible permanent position
- Additional private health insurance after contract signing
International candidates:
- Airport pick-up and assistance with registration
- Flight expenses reimbursement after successful integration
- Free Portuguese lessons and various activities
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