Order Support Specialist Turkish Speaker

2 semanas atrás

Lisboa, Lisboa, Portugal Toptalent Tempo inteiro

TopTalent Recruitment Agency is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkishspeaking Order Support Specialist for their Lisbon office.


WORK MODE On site
DUTIES AND RESPONSIBILITIES The Order Support Specialist receives escalations from customerfacing colleagues and works under strict regulations.

They commit time to handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices.

Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase is the focal goal of this role.

From order induction to item delivery and from handling flavor changes to RMA completion the Retail BackOffice Team owns this process.

The Specialist will liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues achieving quick customer satisfaction.

They will perform investigations that will lead to decisions impacting relations with customers and partners.

Customer phone and email outreach are necessary to relay issue resolution providing timely updates when investigating and restoring the relationship.

Performing tasks in SAP at a high detail level for recordkeeping is essential. SAP actions require the utmost attention to detail and accurate adherence to KBase protocol.

REQUIREMENTS:

Flawless communication skills both written and oral in Turkish (C2) Proficient in English (B2); Ability to work quickly and efficiently under deadline pressure.

Very good accuracy and attention to detail understanding that small details can make the biggest difference. Proven ability to work and make decisions with minimal supervision. Proactively utilize strong problemsolving skills to deliver customerfocused solutions.

Working in a backoffice environment with customer satisfaction in mind Excellent written and verbal communication skills Interest in self and team KPIs focusing on what can be done instead of what cannot be.

Knowledge of SAP is an advantage; otherwise we can help with that. As this job is directly related to order volume flexibility is required and will occasionally involve overtime work. Extraordinary teammate thriving in an environment where camaraderie matters.

OFFER:
40 Hours per week (8 hours per day with an additional lunch break hour) on
a rotational shift pattern Monday to Sunday from 07:00 to 24:00. Affordable accommodation provided by the employer Cafeteria on site Training paid A dynamic multilingual multicultural and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Relocation support with a room for candidates from further away
To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 1119 with room / 1411 without room start dates: 8th 29th of July If more than 100 km: airport pick up room 300 EUR travel costs cover after 9th month yearly flight home Remote Work : No

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