Customer Service Representative Emea
2 semanas atrás
Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science.
In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.
We bond with customers and partners to address today and tomorrow's megatrends.As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges.
You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.Role Overview
We are looking for:
- A strong Customer Service focused professional, dedicated to helping customers in the EMEA market (Europe, Middle-East, and Africa) by addressing their needs and exceeding their expectations. CSR acts to serve as a liaison between customers and other internal functions.
We count on you:
- To act as a main point of contact and be the "owner of the order" for customers within an assigned portfolio;
- To manage effective and accurate order processing from order placement to delivery and invoicing;
- To manage customer complaints and specific requirements;
- To participate in continuous improvement activities and projects.
You will bring:
- 2 years in a similar position
- Fluency in English
- Spanish or Italian are a plus
- Strong customer focus
- Excellent communication and collaboration skills
- Capacity to collaborate and work within a team
- Ability to work in a fastmoving, businessintense environment
- Problemsolving attitude
- Willingness to act proactively and identify opportunities for improvement
- SAP and Salesforce knowledge preferred
You will get:
- Competitive salary and benefits package
- 16, or more, weeks of maternity/paternity and coparenting leave, according to local regulations
- Training platform for all employees
- Free language courses (24 languages available)
- Free wellbeing sessions (physical and psychological)
Additional information:
- Hybrid working model (up to 3 times at home)
- The office is located in Carnaxide, Lisbon
LI-Hybrid
About us
After 50 years, we are going back to the Moon... Solvay Materials are making it possible once again for Humans to return to the Moon.
Check here our Artemis missions with NASA:
we will land the first woman and first person of color on the Moon.
Solvay's purpose is to bond people, ideas and elements to reinvent progress.
We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive.
Our differences, visible or not, are valued.As Solvay seeks to promote unity and not uniformity, we invite you - regardless of background, age, gender, race, national origin, ethnicity, religion, sexual orientation, ability or identity - to consider a future with us.
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