Claims Management Junior Specialist French Speaker

1 semana atrás


LindaaVelha, Lisboa, Portugal Nestle Tempo inteiro

Position Snapshot

Location:
Linda-a-Velha, Lisbon, Portugal

Company:
Nestle Business Services Lisbon (NBS Lisbon)

Full-time
French Speaker

Position Summary
For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Junior Specialist.

Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.


A day in the life of...

  • Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
  • Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible;
  • Analyse and check KPls on quality of services provided and present during Daily Operational Reviews (DOR's);
  • Participate in KPls trends (SLAs), root cause analysis of mistakes/errors and problem solving.

What will make you successful

  • Degree in Business, Finance, Economics or similar preferred but not essential;
  • Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);
  • Intermediate English level;
  • Good problem solving and analytical skills;
  • Positive Thinking, willingness to learn and Team Player attitude required;
  • Good Organization and Prioritization skills to be able to cope with a fast pace environment;
  • Strong work ethic and Respectfulness required


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