Consumer Engagement Services Advisor French Speaker

2 semanas atrás

LindaaVelha, Lisboa, Portugal Nestle Tempo inteiro

Position Snapshot

Location:
Linda-a-Velha, Portugal

Company:
Nestlé Business Service Lisbon

Full-time (40H) or part-time (25H)
Remote
**Position Summary

A Consumer Engagement Services Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure.

A Day in the life of...

  • Respond to customer queries phone and written channels in a timely and accurate way
  • Identify customer needs and help customers use specific features
  • Report product malfunctions,
  • Encoding internal databases with information about consumers' requests
  • Share feature requests and effective workarounds with relevant stakeholders
  • Inform customers about new features, functionalities and campaigns, if any
  • Follow up with customers to ensure their issues are resolved
  • Gather consumers' feedback and complete a FAQ database and a knowledgebased documents
  • Treat serious and sensitive consumer contacts following the specific guidelines
  • Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
  • Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

  • Spoken and Written Advanced Knowledge on French
  • Spoken and Written Advanced Knowledge on English
  • Experience as a Customer Support Specialist or similar CS role
  • Customer management orientation
  • Familiarity with Nestlé industry is a plus
  • Understanding of how CRM systems work
  • Excellent communication and problemsolving skills
  • Multitasking abilities
  • Attention to details

What we offer


Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance.


Joining NBS Lisbon will bring you:

  • Development of expertise in Nestlé's Shared Services Business
  • Immersion in a culturally diverse team
  • Local and International Exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary and annual bonus according to your performance
  • Meal Card


 Flex Benefits
  • At NBS Lisbon you can chose what benefit is more suitable to you
  • Make part of the Nestlé Club and get discount in several partners
  • Company laptop and other equipment according to professional needs
  • Medical Support available at the Office
  • Elearning courses and training program to get you where you aim to be
  • Career progression and possibilities for International Career

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