![GONKSYS](https://media.trabajo.org/img/noimg.jpg)
Customer Services Support
1 semana atrás
é um integrador de Excelência na área dos Sistemas e Tecnologias de Informação, oferecendo soluções empresariais, end-to-end, de Segurança, Centros de Dados, Redes e Comunicações Unificadas.
No seguimento da sua estratégia de crescimento, a GONKSYS, S.A. pretende reforçar a sua equipa de Gestão de Contratos, no Porto, com um(a) Customer Services Support.Função:
- Participação no processo de Gestão Ativa e Controlo dos Contratos de Serviços e Manutenção, respetivos licenciamentos e BH;
- Participação no processo de garantia o cumprimento dos pressupostos documentais dos Contratos (Relatórios periódicos, Relatórios de Melhorias, Listagem de Equipamentos, Garantias de Fabricantes, etc.)
- Reporta ao Customer Services Manager, devendo seguir as suas orientações e contribuir ativamente para a qualidade de serviço e atingimento dos objetivos.
Função:
As principais funções que a/o Customer Sevices Support deve cumprir e observar no exercício da sua atividade, são:
- Gestão Ativa e Controlo dos contratos de manutenção dos clientes;
- Comunicação com os Clientes em tudo que se relaciona com a Gestão dos contratos;
- Garantir o cumprimento dos pressupostos documentais dos Contratos (Relatórios periódicos: Relatórios de Melhorias, Listagem de Equipamentos, Garantias de Fabricantes, etc.);
- Realizar procedimentos de controlo e renovação dos Contratos de Serviços e Manutenção dos clientes;
- Realizar procedimentos de controlo e renovação das Bolsas de Horas dos clientes;
- Realizar procedimentos de controlo e renovação do Licenciamento/Subscrições das soluções implementadas nos clientes;
- Elaboração de propostas técnicas com vista à renovação e melhoria dos contratos em vigor nos clientes;
- Preparação de informação de gestão relevante para aferição dos níveis de rentabilidade e cumprimento dos objetivos previamente definidos.
- Experiência comprovada na área das TI;
- Boa capacidade de comunicação e de relacionamento interpessoal;
- Conhecimentos de Inglês (conversação e escrita);
- Capacidade de iniciativa, criatividade e responsabilidade;
- Motivação para garantir ao cliente um serviço de excelência
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