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Loyalty Support Service

3 meses atrás

Lisboa, Lisboa, Portugal Huork Tempo inteiro

Location:
Lisboa (Híbrido)

Act as support and execute essential functions for the loyalty program in Portugal, focusing on the following tasks:

  • Loyalty claims and queries: Support the Loyalty Advisor in the response to claims and queries that come in through the Call Center, operations team and sites, specific to Loyalty: coupon claims, card claims, promotion claims, virtual money control, among others.
  • PO and GR control: Support the Loyalty Advisor in managing the PO and GR control. Controlling the invoices from suppliers, requesting GRs, guaranteeing the PO is correct in each invoice, filling in the ASP map, aligning costs and budget.
  • Support in IT activities: Manage the IT daytoday activities for Loyalty: supporting operations and sites with IT problem resolution coordinating with the Iberia IT team, requesting certificates, correcting promotion incidents, errors in ticket printing, card rejection, among others.
  • Support operations in loyalty activities: Prepare and coordinate local promotions requested by operations. Coordinate with IT to implement the promotions. Coordinate with IT to test the promotions. Support sites and Operations during the promotions accompanying claims and possible IT incidents.
  • Support loyalty coupon promotions: Support the Loyalty Advisor in the implementation of promotions. Coordinate with IT to test the promotions. Write site documents to explain the promotions and how they work.

Support CRM campaign management:

Support the Loyalty Advisor and CRM Advisor in the development of local CRM campaigns gathering information, proofreading the language, reviewing the final communication.


  • Others: Search for cost efficiencies, process improvements, support local partners and/or rewards management, request analytical information, support in more administrative tasks.

Requirements:

  • Fluency in English (mandatory)
  • Bachelor's Degree in Management/Business Management
  • Analytical capability
What do we offer?

  • Hybrid Regime;
  • Outsourcing contract
  • 1900€/monthly gross