Community Support Specialist
2 meses atrás
**About the Role**
**What You Will Do**
- Be a passionate advocate for users while answering any questions that come your way
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Triage issues and escalate them when necessary
**What You Will Need**
- Proficiency in Portuguese and English is required
- Proficiency in Spanish is a plus.
- Currently living in Lisbon or willing to move
- Availability to work in rotating shifts from Monday to Sunday (essential)
- High proficiency using computers (typing, quickly navigating between various tools)
- Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
- Passion for helping others and creating support experiences that exceed users' expectations
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
- Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of usersYou're an Uber Advocate
- you care deeply about the product and getting others excited to use Uber
- 1y experience in a Customer Support role (plus)
- Bachelor's degree or college experience preferred but not mandatory
- Support experience in a high-volume environment, including service industries, retail, hospitality, or other support environments preferred but not mandatory.
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