Dutch Customer Service

1 semana atrás

Lisboa, Lisboa, Portugal RoomRaccoon Tempo inteiro

We're on the lookout for a Dutch Customer Service Consultant who will take care of our customer base in the Benelux region (Belgium, Netherlands and Luxenberg).

This is arguably one of the most important functions in our business Your role will revolve around our product, providing exceptional customer service daily.

This role is seen as a high growth area in our business allowing you to fully grasp the product knowledge for further growth.

About us:

RoomRaccoon is a leading property management platform dedicated to revolutionizing the hospitality landscape. We empower independent hotels with innovative technology solutions, driving their success and shaping the future of hospitality.

Tasks
  • Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.
  • Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs
  • Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution
  • Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention
  • Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.
  • Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters
  • Retain hoteliers by understanding the situations and behaviours that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues
Requirements
  • Fluent in Dutch (we will prioritise native speakers)
  • Fluent in English (this is our business language)
  • Experience in a service-oriented, technical or customer support role
  • Hotel (front desk/reservations) / and or hospitality experience (advantageous)
  • Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally
Benefits
  • Equity scheme
  • Commission on touch points
  • Quarterly department incentive bonuses
  • External Training Training & Development budget
  • Annual hotel experience (budget we allocate for our Raccoons to spend at our clients)
  • Employee Referral Campaign
  • Friday Drinks and lunches
  • Quarterly Office Massages
  • Birthday Lunch
  • End of year vouchers

If you have what it takes and would love to be part of our gaze - apply now

The hotel industry is at the very heart of the RoomRaccoon story.

Our Founder, Nadja Buckenberger, faced many challenges when she opened the doors of the Bliss Boutique Hotel in Breda in 2014.

She couldn't find a single affordable solution to manage all aspects of her property. That's when she decided to join forces with her partner, tech entrepreneur Tymen van Dyl to create one that could.

In 2016, Tymen began building software that would solve Nadja's three central pain points by combining a Property Management System (PMS) with a channel manager and booking engine – a technological feat

The software worked wonders for the Bliss Hotel and piqued the interest of other regional hotels.

We officially launched in January 2017, and six months later, we had over 100 hotels on board. Today, RoomRaccoon is the world's most complete HMS for independent accommodations with 10 – 100 rooms.

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