First Level Support in Lisbon for a Renowned

1 semana atrás


Lisboa, Lisboa, Portugal infeurope S.A. Tempo inteiro

Job Type(s):Freelance Full Time
Location(s):Lisbon Portugalinfeurope is looking for a
_First Level Support in Lisbon_ for a European Institution

  • Start Date
    :April 2024:
  • Duration: until , extensions possible
  • Contract type
    :Freelance:
  • Location of work: Onsite in
    Lisbon (first 6 months onsite in Lisbon for an induction period, thereafter home office possible for 2 days per week)

Task description:

  • Resolution of Incidents and Service requests
  • Administer the daytoday user requests to satisfy continuity of service
  • Application troubleshooting, minor configuration changes

Job requirements:

  • Bachelor degree

Proven experience in:

  • Direct customer support
  • MS Windows and MS Office 36
  • First experience with Active Directory/Azure would be an advantage
  • First experience with a ticketing system (Jira or Service Now)
  • Usage of Microsoft Teams

Other experience:

  • Experience working in a multicultural and multinational environment
  • Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with nonnative English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour
  • Good organizational skills and the ability to work responsibly with or without direct supervision
  • Team player with a willingness to offer and provide help to nontechnical users; Ability to build good and strong relationships with the End-User base
  • Ability to exercise patience and to remain composed and professional always and especially when under pressure;
  • Good problemsolving skills; ability to visualize a problem or situation and think abstractly to solve it

What we offer:

  • Competitive Freelance Rate
  • Possibility to get ITIL certified
  • Providing a topnotch reference for your CV of a European Institution
  • Home office work
  • Onthejob training


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