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First Level Support in Lisbon for a Renowned
1 semana atrás
Job Type(s):Freelance Full Time
Location(s):Lisbon Portugalinfeurope is looking for a
_First Level Support in Lisbon_ for a European Institution
- Start Date
:April 2024: - Duration: until , extensions possible
- Contract type
:Freelance: - Location of work: Onsite in
Lisbon (first 6 months onsite in Lisbon for an induction period, thereafter home office possible for 2 days per week)
Task description:
- Resolution of Incidents and Service requests
- Administer the daytoday user requests to satisfy continuity of service
- Application troubleshooting, minor configuration changes
Job requirements:
- Bachelor degree
Proven experience in:
- Direct customer support
- MS Windows and MS Office 36
- First experience with Active Directory/Azure would be an advantage
- First experience with a ticketing system (Jira or Service Now)
- Usage of Microsoft Teams
Other experience:
- Experience working in a multicultural and multinational environment
- Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with nonnative English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour
- Good organizational skills and the ability to work responsibly with or without direct supervision
- Team player with a willingness to offer and provide help to nontechnical users; Ability to build good and strong relationships with the End-User base
- Ability to exercise patience and to remain composed and professional always and especially when under pressure;
- Good problemsolving skills; ability to visualize a problem or situation and think abstractly to solve it
What we offer:
- Competitive Freelance Rate
- Possibility to get ITIL certified
- Providing a topnotch reference for your CV of a European Institution
- Home office work
- Onthejob training
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