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First Line Support in Lisbon
1 semana atrás
Job Type(s):Freelance Full Time
Location(s):Lisbon Portugalinfeurope is looking for a
_First Line Support COTS_ for multinational client in Lisbon
- Start Date
:April 2024: - Duration 1 year, extensions possible
- Contract type
:Only freelance: - Location of work: Onsite in
Lisbon
Task description:
- Resolution of Incidents and Service requests
- Installation of software
- Administer daytoday operations to satisfy continuity of service, recovery, security and performance needs
- Application troubleshooting, deployments, minor configuration changes
Job requirements:
- Bachelor degree of 3 years attested by a diploma, in Computer Science
Proven experience in:
- Direct customer support (minimum 3 or 4 years)
- Active Directory (Microsoft and Azure)Office Tools (Excel, Word, etc)
- ITSM Tools (Jira or Service Now)
- Windows
- Software installations
- Microsoft Teams
- Hardware troubleshooting
Plus, Experience:
- Microsoft 365+
- Hardware support
- Azure VDI
- Bitlocker
- VPN
- Network troubleshooting
Certifications:
- ITIL V
- Microsoft Technology Associate (MTA)
- Microsoft Solutions Associate (MCSA)
- Microsoft Solutions Expert (MCSE)
- Microsoft Azure Certificates
- Microsoft 365 Certificates
- CompTIA A+ Technical PC or similar certifications
- Good experience in User support, Change support, Service Delivery, Problem Management
- Experience in Testing, Information and Knowledge Management, Information Security Management
- Good knowledge of Component Integration and Solution Deployment
- Good understanding of IT security and best practices
- Experience working in a multicultural environment
- Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with nonnative English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanor
- Good organizational skills and the ability to work responsibly with or without direct supervision
- Team player with a willingness to offer and provide help to nontechnical users; Ability to build good and strong relationships with the End-User base
- Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times
- Good problemsolving skills; ability to visualize a problem or situation and think abstractly to solve it
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