First Line Support in Lisbon

1 semana atrás


Lisboa, Lisboa, Portugal infeurope S.A. Tempo inteiro

Job Type(s):Freelance Full Time
Location(s):Lisbon Portugalinfeurope is looking for a
_First Line Support COTS_ for multinational client in Lisbon

  • Start Date
    :April 2024:
  • Duration 1 year, extensions possible
  • Contract type
    :Only freelance:
  • Location of work: Onsite in
    Lisbon

Task description:

  • Resolution of Incidents and Service requests
  • Installation of software
  • Administer daytoday operations to satisfy continuity of service, recovery, security and performance needs
  • Application troubleshooting, deployments, minor configuration changes

Job requirements:

  • Bachelor degree of 3 years attested by a diploma, in Computer Science

Proven experience in:

  • Direct customer support (minimum 3 or 4 years)
  • Active Directory (Microsoft and Azure)Office Tools (Excel, Word, etc)
  • ITSM Tools (Jira or Service Now)
  • Windows
  • Software installations
  • Microsoft Teams
  • Hardware troubleshooting

Plus, Experience:

  • Microsoft 365+
  • Hardware support
  • Azure VDI
  • Bitlocker
  • VPN
  • Network troubleshooting

Certifications:

  • ITIL V
  • Microsoft Technology Associate (MTA)
  • Microsoft Solutions Associate (MCSA)
  • Microsoft Solutions Expert (MCSE)
  • Microsoft Azure Certificates
  • Microsoft 365 Certificates
  • CompTIA A+ Technical PC or similar certifications
  • Good experience in User support, Change support, Service Delivery, Problem Management
  • Experience in Testing, Information and Knowledge Management, Information Security Management
  • Good knowledge of Component Integration and Solution Deployment
  • Good understanding of IT security and best practices
  • Experience working in a multicultural environment
  • Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with nonnative English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanor
  • Good organizational skills and the ability to work responsibly with or without direct supervision
  • Team player with a willingness to offer and provide help to nontechnical users; Ability to build good and strong relationships with the End-User base
  • Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times
  • Good problemsolving skills; ability to visualize a problem or situation and think abstractly to solve it


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