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4 meses atrás
Meal Allowance:
€7/working daySchedule: Monday till Saturday (including bank holidays)08:00 AM to 07:00 PM (Rotational shifts)2 days off: Sunday + 1 day rotational
Job Responsibilities:
Customer Interaction:
Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
Customer Satisfaction:
Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service:
Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds
Sales Support:
Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction
Sales Goals:
Achieve sales goals set on a quarterly basis while providing an excellent customer experience
Order Management:
Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products
Requirements:
Fluent, verbal and written in French & English; Excellent communicationskills; Customer orientation and ability to adapt/respond to different types of characters.
EU Passport or Work Permit Required language:
French #J-18808-Ljbffr
