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Agent Support Officer
2 semanas atrás
Purpose of role:
This role is part of a small dedicated team focused on giving support to other departments and deal with correspondents, customers and colleagues and act as the central point for all enquiries about money transfers, providing guidance, correspondent information and questions resolving as appropriate.
Role details:
Satisfy customer expectations and maintain a good image for the company;
Effective communication with all customers;
Understand the impact of attitude in handling calls professionally;
Effectively deal with job stress and upset customers situations;
**This role requires fluency in French.
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