French Stock Market It Support

2 semanas atrás

Lisboa, Lisboa, Portugal Cgi Tempo inteiro

Position Description:
CGI is looking for a French stock market IT Support to join our team

Your future duties and responsibilities:

  • Perform level 2 technical and functional support for Front/Middle/Back office business applications;
  • Intervene in the resolution of incidents that fall under a business or technical expertise identified via level 1 support (based in Lyon or Lisbon).Spoken and written exchange in French but English would be a plus;
  • Providing solutions according to quality, cost and deadline requirements;
  • Carry out Customer Service requests that fall within the team's area of expertise;
  • Contribute to the supply of the support knowledge base to improve the responsiveness of responses;
  • Document in collaboration with other departments the maps of Customer environments;
  • Participate in the administration of data for the proper functioning of the products;
  • Provide assistance for the functional monitoring of regular regulatory work;
  • Work closely with R&D for ticket resolution and provide correction priorities;
  • Work with R&D in a continuous improvement approach on recurring problems and be a source of proposals for improvements.

Required qualifications to be successful in this role:

  • With an IT background and/or experience in a customer support structure or in a stock exchange - securities back office service, you have good interpersonal skills and you know how to adapt to different interlocutors, understand them and support them in their IT issues;
  • English would be a plus;
  • You have a real taste for customer relations and service.

Your ability to communicate, your curiosity, your rigor and your versatility will be essential assets to succeed in this position.


Skills required:

  • Bilingual French
  • Knowledge of the "stock market, securities" professional
  • SQL Skills
  • Appetite for the financial/banking field
  • Knowledge of the JAVA or IBMi world
  • Knowledge ticketing tool (Jira)

Skills:
FrenchJavaJiraSQL

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