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German Technical Support

3 meses atrás

Lisboa, Lisboa, Portugal Recruit4Work S.L. Tempo inteiro
Portugal is known to be a beautiful holiday destination with a rich history and culture.

But did you know that you can also work and live there, so you can experience the way of living in Portugal? We can offer you a position in a big team with over 60 different nationalities.

This way you can experience all different kinds of cultures while also fully experiencing the work atmosphere of Portugal.

But the best part is that during this career change you can also fully experience Portugal's rich culture, history, landscapes, and food.

Sounds like an adventure for you, look at the different positions that we are currently offering.


As a Technical Support Representative, you will help customers in any situation and resolve their concerns, resolve or escalate to higher levels of support.

Support will be provided via inbound calls, chat, and E-Mail, talking in German all the time.

Aufgaben

  • Handling requests from customers in the education sector (universities, schools, students, professors, teachers,...)
  • As a backup, in exceptional cases also handling requests from corporate customers (B2B);
  • Helping with questions about programs like Acrobat Reader, Captivate, Creative Cloud, Dreamweaver, Framemaker, InDesign, Photoshop, Presenter, and more.
  • Technical troubleshooting;
  • Customer Account Management.
Qualifikation

  • High level of German
  • Working proficiency in English (B2 level)
  • Excellent communication skills
  • Problem solving
  • Sense of responsibility

Benefits:

  • Excellent benefits package
  • Multilingual and excellent work environment to provide the customer service
  • Extensive training
  • Health Insurence.
  • Internal employee incentives
  • Located in an amazing office in Lisbon with excellent transport links
Location

Lisbon, Portugal