Technical Support Agent

2 meses atrás


Lisboa, Portugal Iqvia Argentina Tempo inteiro

Technical Support Agent - German SpeakingPortugal, HomebasedWe are seeking a Technical Support Agent who is fluent in German to join our Electronic Data Capture team. This role involves providing first-line support for workstations and applications, supporting both current and new clients across Europe and North America. Additionally, you will assist with new projects related to technical support for portal users.Essential FunctionsProvide first-line technical assistance and resources to internal and external customers.Communicate with end users to clarify and define their requirements.Resolve routine problems and escalate complex issues to the appropriate support team.Maintain call information in a database using commercial software.Assist with monthly chargeback reports.Schedule configuration and installation of PC workstation hardware and software.Mandatory SkillsNative or fluent German speaker.Professional proficiency in English.Proficiency with Windows Operating System and Microsoft Office.Mandatory CompetenciesStrong communication skills.Customer service experience.Problem-solving skills.Logical thinking.Ability to work under pressure.QualificationsDegree in Computer Science or equivalent technical experience.At least one year of related experience or training, or an equivalent combination of education and experience.Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components, or experience in a customer service role.Ability to analyse and gather information to resolve routine issues.Why Join?Join us as part of a recognized global leader willing to challenge the status quo to improve patient care. You will have access to cutting-edge technology, vast data sets, and exceptional analytics tools.Drive your career at IQVIA and choose the path that defines your development and success. With exposure across diverse geographies and capabilities, you can seek opportunities to change and grow without boundaries.We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us and help our clients drive healthcare forward.It's an exciting time to join and reimagine what's possible in healthcare.#J-18808-Ljbffr



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