Technical Support Agent

1 dia atrás


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

About the Role

We are seeking a highly organized and detail-oriented Technical Support Agent to join our team at CPM International. As a Technical Support Agent, you will be responsible for handling technical queries from clients via email and chat, with a focus on first-contact resolution.

Key Responsibilities

  • Understand and respond to client requests in a timely and efficient manner
  • Analyze client situations to provide quick and effective solutions
  • Identify technical incidents, diagnose them, and provide suitable solutions
  • Offer positive and adequate solutions to clients
  • Organize product returns and follow up on exchanges and repairs

Requirements

To be successful in this role, you will need to have a fluent level of French (spoken and written) and a high level of English. You should also be well-organized, have excellent interpersonal skills, and be able to put yourself in our customers' shoes to analyze their problems and offer individual solutions.

What We Offer

We offer a competitive salary of €21,000.00 gross per year, plus a performance bonus up to €150 gross per month and an end-of-contract bonus. You will also receive 2 accrued days per month, paid bank holidays, and 1 extra day in lieu. Our office is located in Barcelona (La Sagrera), and we offer a hybrid work arrangement with 3 to 4 days per week at the office.

Training and Development

We provide 4 weeks of training based in the office from Monday to Friday from 9:00am to 6:00pm. You will also have access to ongoing training and development opportunities, as well as an Employee Assistance Program and an Employee Benefits Club.



  • Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Technical Support Agent Role SummaryWe are seeking a highly skilled Technical Support Agent with fluency in German to join our Electronic Data Capture team. This role involves providing first-line technical assistance and resources to internal and external customers.Key Responsibilities:Provide technical support to customers via phone, email, or chatAssist...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Join Our Team as a Technical Support AgentWe are seeking a highly skilled and motivated Technical Support Agent to join our team at Get the Job. As a Technical Support Agent, you will be responsible for handling customer inquiries, providing information on pre and post-sales matters, and resolving technical issues related to our digital drawing tablets and...


  • Lisboa, Lisboa, Portugal Amspace Recruitment Consultancy Tempo inteiro

    About Amspace Recruitment ConsultancyAmspace Recruitment Consultancy transforms talent acquisition into a strategic advantage. Our focus on placement, headhunting, executive search, and embedded recruitment propels companies toward growth. We specialize in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more.Job Title: Technical Support...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are seeking a highly skilled Tech Support Agent to join our team at Cross Border Talents. As a Tech Support Agent, you will be responsible for providing top-notch technical support to our clients. The ideal candidate will have excellent communication skills, fluency in English, and a strong background in customer support or gaming.Key...


  • Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    Customer Service Agent & Technical Support RepresentativeHeadhunt International is seeking a fluent Czech speaker to join our team as a Customer Service Agent & Technical Support Representative in Athens, Greece. As a key member of our customer service team, you will be responsible for providing excellent customer service and technical support to our...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal speakit Tempo inteiro

    Technical Support AgentWe are seeking a highly skilled and multilingual Technical Support Agent to join our team in Portugal. As a Technical Support Agent, you will be responsible for providing exceptional customer service to our users who contact our service desk.Key Responsibilities:Provide first-line technical support for routine and non-routine...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the RoleThis is an exciting opportunity to join our team as a Technical Support Agent for Smart Home Devices in Lisbon.As a Technical Support Agent, you will be responsible for providing excellent customer service to our clients, responding to inbound requests, and documenting relevant case information.You will work in a multicultural team environment...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    Join Our Team as a Technical Support Agent for HealthcareWe are seeking a highly skilled and motivated Technical Support Agent to join our Healthcare project team. As a Technical Support Agent, you will play a critical role in ensuring the efficient and timely resolution of customer cases.Key Responsibilities:Track and resolve customer cases in a timely and...


  • Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Technical Support RoleGet the Job is seeking a talented Technical Support Agent to join our dynamic team. As a Technical Support Agent, you will be the main point of contact for our customers, providing assistance and support through various channels. Your primary focus will be on resolving technical issues, answering product-related inquiries, and ensuring...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Join Our Team at Get the JobTechnical Support AgentWe are seeking a highly skilled and motivated Technical Support Agent to join our team at Get the Job. As a Technical Support Agent, you will be responsible for handling customer inquiries, providing information on pre and post-sales matters, and resolving technical issues related to our digital drawing...


  • Lisboa, Lisboa, Portugal Filipa Santos Atlean World Tempo inteiro

    We are seeking a skilled Technical Support Agent to join our team at Atlean World. As a Technical Support Agent, you will be the primary point of contact for corporate customers and partner companies, providing expert advice and support on technical questions.Key Responsibilities:Contact customers by telephone and email to provide technical support and...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Technical Support Agent - German SpeakingWe are seeking a highly skilled Technical Support Agent who is fluent in German to join our Electronic Data Capture team in Portugal. This role involves providing first-line support for workstations and applications, supporting both current and new clients across Europe and North America.Key Responsibilities:Provide...


  • Lisboa, Lisboa, Portugal Filipa Santos Atlean World Tempo inteiro

    This role offers the opportunity to work as a Technical Support Agent for an international IT company in Lisbon, Portugal.Key Responsibilities:Providing technical support to enterprise customers, partners, and fellow engineersDefining the scope of customer issues and support boundaries by gathering relevant informationConducting thorough research to...


  • Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

    About the RoleWe are seeking a highly skilled Italian Technical Support Agent to join our team at Atlean World. As a Technical Support Agent, you will be responsible for providing exceptional customer service to our clients in Italy, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical support to...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Technical Support Agent - German SpeakingWe are seeking a skilled Technical Support Agent who is fluent in German to join our Electronic Data Capture team. This role involves providing first-line support for workstations and applications, supporting both current and new clients across Europe and North America.Key Responsibilities:Provide first-line technical...


  • Lisboa, Lisboa, Portugal Multivison, Lda Tempo inteiro

    Job Title: Technical Support Team LeadJob Summary:We are seeking a highly skilled Technical Support Team Lead to join our team at Multivison, Lda. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support agents in a fast-paced, 24/7 helpdesk environment.Key Responsibilities:Lead and manage a team of...


  • Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    You are a highly skilled Norwegian language speaker who is passionate about providing top-notch technical support to our clients. As a Norwegian Technical Helpdesk Agent, you will be the key to resolving complex technical issues and delivering exceptional customer experiences.Key Responsibilities:Provide technical support to clients in Norwegian via phone,...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Team Global Tempo inteiro

    At Team Global, we're looking for a skilled Technical Support Specialist to join our team. As a Helpdesk Agent, you'll be responsible for handling support requests for our end-users, documenting actions, and escalating issues when needed. Your duties will include managing incoming support tickets, installing and configuring operating systems (Windows, Mac,...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Join Our Team as a Technical Support Agent for Gaming ProductsWe are seeking a highly motivated and enthusiastic Technical Support Agent to join our team in Lisbon. As a Technical Support Agent, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our gaming products.Key Responsibilities:Consult...


  • Lisboa, Lisboa, Portugal Support Tempo inteiro

    **Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...