Technical Support Specialist
2 semanas atrás
We are seeking a highly skilled and multilingual Technical Support Agent to join our team in Portugal. As a Technical Support Agent, you will be responsible for providing exceptional customer service to our users who contact our service desk.
Key Responsibilities:
- Provide first-line technical support for routine and non-routine incidents, problems, and requests.
- Develop an understanding of customer environments and service delivery requirements to deliver a first-class service.
- Document actions taken in resolving customer enquiries, ensuring established processes and systems are followed.
- Take ownership of listening to and understanding customer problems, asking relevant questions to resolve typically known problems within required timescales.
- Escalate issues as necessary to deliver required service levels and meet or exceed customer expectations/SLAs.
- Monitor performance through statistical reporting and analysis.
Requirements:
- Proficiency in French and English.
- Knowledge of various software and applications (minimum: Windows environment and MS Office package).
- Interpersonal skills crucial for working in a customer service center, including excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, a sense of urgency, optimism, and enthusiasm.
Benefits:
- Competitive salary package and bonuses.
- Work-life balance with full-time schedules available and 25 annual leave days.
- Private health insurance.
- International career in a dynamic and enthusiastic environment.
- Training and internal career progression plan upon hiring.
- Several discounts available with our partners.
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