Technical Support Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Filipa Santos Atlean World Tempo inteiro
  • This role offers the opportunity to work as a Technical Support Agent for an international IT company in Lisbon, Portugal.
Key Responsibilities:
  • Providing technical support to enterprise customers, partners, and fellow engineers
  • Defining the scope of customer issues and support boundaries by gathering relevant information
  • Conducting thorough research to investigate problems, with the option to collaborate with other teams
  • Collaborating with management and engineering to address service issues, produce bug fixes, and develop test cases as needed
  • Ensuring that each support request adheres to the Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments
Requirements:
  • Native level of written and verbal communication skills in Czech
  • B2 level minimum in English
  • Good computer skills;
  • Excellent communication and interpersonal skills and team spirit;
  • Technical Support experience
  • High School Diploma
  • EU passport/ID or a portuguese resident card

This Technical Support Agent role offers a 12-month renewable contract, which can become permanent after 2 years. Benefits include meal vouchers, holiday and Christmas allowance, private health insurance, and a gross salary of €1,467 per month or €1,351 with accommodation.

Relocation Package is included, covering flight expenses, airport pick-up, accommodation, and language lessons.

The recruitment process includes an initial contact by email, online video interview, online tests, and a final interview with the client.

This role at Filipa Santos Atlean World is an opportunity to work in a multicultural environment, represent an international IT brand, and fast-track your career development.


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