Customer Success Assistant

2 semanas atrás

Maia, Portugal Nonius Tempo inteiro

  • Maia, Portugal
About Nonius

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers.

Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels.

We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.

Job description/responsibilities


We are looking for a Customer Success Assistant who actively engage with our clients in the hospitality industry to support them in the implementation and use of our Content products, helping them to reach their goals and broaden/deepen our relationship with them.

This position is based in the city of Maia in Portugal.

Responsibilities:

  • Content creation, update and management;Ensure quality on content creation and suggest improvement actions;
  • Customer focus on daily communication and relationship promoting engagement;
  • Present solutions demos to clients driving product engagement, including contract renewal;
  • Provide technical information about the products and soluions;
  • Explore new opportunities to upsell and/or crosssell to customers;
  • Ensure and promote Nonius products continued success;
  • Ensure customer satisfaction, reporting customer experience and improvement suggestions;
  • Manage and escalate to Management crisis situations;
  • Develop and maintain client relationships.
Must Have

  • Degree in Social Sciences, Multimedia, Design, or relevant areas;
  • Fluent in French and English;Ability to understand technical products and platforms;
  • Empathy towards helping customers and ability to manage the customer expectations;
  • Creative, resourceful, detail oriented and highly organized;
  • Good communication and interpersonal skills.
Nice to have

  • Previous experience in hospitality/ technology companies
  • Experience in Hospitality
What's great in the job?

  • Great team of smart people, in a friendly and open culture
  • Real responsibilities and autonomy
  • Expand your knowledge of various countries and regions
  • Great career opportunity in a fastevolving Technology company
  • Contribute to the greater experience of millions of Travellers around the World
What We Offer

Perks

A full-time position
Attractive salary package.

Trainings

5 days / year, including
1 of your choice.

Health

Health insurance provided to all employees.

Eat & Drink

Office with Staff kitchen with free beverages (coffee, tea,).

  • Customer Success Assistant

    3 semanas atrás

    Maia, Portugal Nonius Tempo inteiro

    About Nonius Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of the most...

  • Customer Success Assistant

    2 semanas atrás

    Maia, Portugal Nonius Tempo inteiro

    About NoniusNonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of the most...

  • Customer Success Assistant

    Há 5 dias

    Maia, Portugal Nonius Tempo inteiro

    -Maia, Portugal About Nonius Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of...

  • Customer Success Enginner

    1 semana atrás

    Maia, Portugal Nonius Tempo inteiro

    -Maia, Portugal **About Nonius** Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and...

  • Customer Success Enginner

    2 semanas atrás

    Maia, Portugal Nonius Tempo inteiro

    Maia, PortugalAbout NoniusNonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of the...

  • Customer Success Enginner

    2 semanas atrás

    Maia, Portugal Nonius Tempo inteiro

    Maia, PortugalAbout NoniusNonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of the...

  • Customer Success Enginner

    3 semanas atrás

    Maia, Portugal Nonius Tempo inteiro

    -MAIA, Portugal About Nonius Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of...

  • Customer Success Enginner

    3 semanas atrás

    Maia, Portugal Nonius Tempo inteiro

    -Maia, Portugal About Nonius Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of...

  • Sales Assistant

    2 semanas atrás

    Maia, Portugal ABER Tempo inteiro

    Sales Assistant responsibilities will include: Ensuring high levels of customer satisfaction through excellent sales service Assist with the sales process, convert quotes to orders where necessary. Acquire the necessary details regarding shipping and costs thereof. Liaise with planning to ensure that orders are efficiently set up and communicate estimated...

  • Administrative and Logistics Assistant

    2 semanas atrás

    Maia, Portugal Nonius Tempo inteiro

    -Maia, Portugal About Nonius Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of...

  • Sales Assistant

    4 semanas atrás

    Maia, Portugal RJB HOME Tempo inteiro

    RJB HOME is currently recruiting a competitive and customer-focused **Sales Assistant**. In this role, you will be responsible for ensuring high levels of customer satisfaction through excellent sales service, assisting with the sales process, acquiring shipping details, liaising with planning to efficiently set up orders, and marketing based on each...

  • Sales Assistant

    2 semanas atrás

    Maia, Portugal ABER Tempo inteiro

    Founded in Maia (Porto - Portugal) in 1972, ABER has to offer a wide range of equipment aimed at the oil-hydraulic sector and lifting systems. Over the years we have increasingly bet on innovation and the constant presentation of new products through innovative technological processes. Now, we are recruiting for: A competitive and customer-focused **Sales...

  • Sales Assistant

    2 semanas atrás

    Maia, Portugal RJB HOME Tempo inteiro

    RJB HOME is currently recruiting a competitive and customer-focused Sales Assistant.In this role, you will be responsible for ensuring high levels of customer satisfaction through excellent sales service, assisting with the sales process, acquiring shipping details, liaising with planning to efficiently set up orders, and marketing based on each market.To be...

  • Order Handling Back Office Assistant

    Há 1 mês

    Maia, Portugal Hottinger, Bruel & Kjaer Tempo inteiro

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions. At HBK, we live up...

  • Order Handling Back Office Assistant

    2 semanas atrás

    Maia, Portugal Hottinger, Bruel & Kjaer Tempo inteiro

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.At HBK, we live up to...

  • Order Handling Back Office Assistant

    Há 1 mês

    Maia, Portugal Hottinger Brüel & Kjær Tempo inteiro

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions. At HBK, we live up...

  • Order Handling Back Office Assistant

    4 semanas atrás

    Maia, Portugal Hottinger Brüel & Kjær Tempo inteiro

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions. At HBK, we live up...

  • Customer Care Professional

    2 semanas atrás

    Maia, Portugal Hottinger, Bruel & Kjaer Tempo inteiro

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions. At HBK, we live up...

  • Sales Back Office Assistant

    2 semanas atrás

    Maia, Portugal HeiQ plc Tempo inteiro

    Introduction:HeiQ combines the flexibility and dynamism of a young and customer-oriented company with the professionalism of an international, UK stock market listed player.In order to continue our growth story, we are looking for a:Sales Back Office Assistant (100%)Your responsibilities: Ensuring customer enquiries are dealt with and answered in a timely...

  • Customer Care Agent Ce

    3 semanas atrás

    Maia, Portugal Hottinger, Bruel & Kjaer Tempo inteiro

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions. At HBK, we live up...