HR Customer Relations Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Solvay Tempo inteiro
Solvay is a science company whose technologies bring benefits to many aspects of daily life.

Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science.

In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.

We bond with customers and partners to address today and tomorrow's megatrends.

As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges.

You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.

Role Overview

We are looking for:

  • Someone who is customeroriented to act as the frontline of contact (by phone and ticket) mainly for internal customers and in HRrelated topics.

We count on you to:

  • Provide translations on request and deliver training in HR tools and processes
  • Collaborate and communicate with peers and stakeholders to ensure customer satisfaction
  • Deliver operational services under the operational scope, on a timely basis, according to defined procedures, respecting quality and compliance:
  • Answer requests from stakeholders according to Process documentation
  • Process confidential data
  • Resolution of noncomplex issues
  • Proposals for process improvements
  • Create/Update the FAQ web page.
  • Procedures and operational database maintained & updated
  • Implement and follow up the Group and local rules, policies, and procedures, within their own domain.
  • Ensure followup and implementation of recommendations made by internal auditors, Service Units, and Service Lines.
  • Take ownership of each inquiry and manage each request effectively, dispatch and escalate unresolved problems.
  • Be able to manage several topics and prioritize the most urgent ones

You will bring:

  • University Degree in a relevant field
  • Fluent in English
  • Customer Oriented
  • Comfortable with Customer Contact
  • Verbal and Written Communication skills and Initiative
  • Ability to work with digital tools
  • Excel knowledge
  • Previous experience in shared services is a plus
  • Knowledge of HR systems and databases, and previous experience in HR or in Customer Services is a plus

You will get:

  • Competitive salary
  • Remote working: up to 4 days/week (hybrid model)
  • Health insurance
  • Life insurance
  • 16 weeks of maternity/paternity and coparenting leave
  • Training platform for all employees
  • Free language courses (24 languages available)
  • Solvay Shares Plan
  • Free wellbeing sessions (physical and psychological)
  • Discounts on restaurants, hotels, and other services
  • Retrieve all the information you need about Solvay Lisbon
    here.

Additional information:

  • Location: Carnaxide (Portugal)
  • In this position you will work in rotation shifts changing every 15 days, between 7h30 to 16h30; 9h00 to 18h00; 14h00 to 23h00 #LI-MG1
LI-Hybrid

About us

After 50 years, we are going back to the Moon... Solvay Materials are making it possible once again for Humans to return to the Moon.

Check here our Artemis missions with NASA:
we will land the first woman and first person of color on the Moon.

Solvay's purpose is to bond people, ideas and elements to reinvent progress.

We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive.

Our differences, visible or not, are valued.

As Solvay seeks to promote unity and not uniformity, we invite you - regardless of background, age, gender, race, national origin, ethnicity, religion, sexual orientation, ability or identity - to consider a future with us.


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