Cloud Customer Support Representative

2 semanas atrás


Lisboa, Lisboa, Portugal OVHcloud Tempo inteiro

Cloud Customer Support Representative M/F/X

Within your #OneTeam

You will work in IT company - a leading European cloud and hosting provider with a global presence You will learn about our products and services You will develop technical and soft skills You will learn to look for and provide solutions to customers

Your main responsibilities :

Diagnosing and fixing issues and malfunctions of cloud services (dedicated servers, VPS) for European customers Answering Customers' calls, replying to e-mails and chats to solve any issues they might experience Answering to escalations and informing customers about correct processes Classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary Keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution Participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes

Your future impact

In 6 months

You will be comfortable with the cloud products you have been trained on. You will have a good knowledge of CCO internal processes and tools. You will be comfortable in customer relations by respecting the internal quality charter of the company.

And in 1 year

Vous serez en mesure d'apprendre de nouveaux produits / univers. Vous gérez des cas complexes (Campagnes, escalades etc). Vous absorbez de nouvelles missions (Advisory Service, animation de Webinar, création de contenu)

.

Skills required :

Fluent Spanish, Portuguese and English are essential Great communication skills and strong customer focus Ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents Passion for continuous professional development and willingness to learn new technologies

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