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Cloud Customer Support Representative
2 semanas atrás
1.
Meeting within 2 to 4 weeks with our hiring officer:
Belén
2.
Interview with the manager:
Andrea
- Possible meet & greet session with the team or a coworker OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENTData has a powerful impact on every aspect of our lives.
It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesignDiscover some of our passionate employees and explore their occupations at OVHcloud
Do you want to contribute to unique projects and build the free cloud together? Let's go
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.
Discover the major player in free and responsible cloud computing.Within your #OneTeam You will work in IT company - a leading European cloud and hosting provider with a global presenceYou will learn about our products and servicesYou will develop technical and soft skillsYou will learn to look for and provide solutions to customersYour main responsibilities : Diagnosing and fixing issues and malfunctions of cloud services (dedicated servers, VPS) for European customersAnswering Customers' calls, replying to e-mails and chats to solve any issues they might experienceAnswering to escalations and informing customers about correct processesClassifying incidents and escalating or reassigning those to the appropriate team/person, if necessaryKeeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolutionParticipating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processesYour future impact In 6 months You will be comfortable with the cloud products you have been trained on.
You will have a good knowledge of CCO internal processes and tools. You will be comfortable in customer relations by respecting the internal quality charter of the company. And in 1 year .Skills required :
Fluent Spanish, Portuguese and English are essentialGreat communication skills and strong customer focusAbility to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidentsPassion for continuous professional development and willingness to learn new technologies#J-18808-Ljbffr
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