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French-speaking Customer Service Representative to Lisbon
3 meses atrás
Join Our Client as a Customer Service Representative in Beautiful Lisbon
Are you a fluent French speaker passionate about providing exceptional customer service? Join our team in the vibrant city of Lisbon and work in a diverse, thriving environment offering top-notch support to our valued customers.
About Our Client:
- Leading French group in Customer Experience Management and shared services for international markets.
- Diverse team of 9,000 employees from 82 nationalities, providing services in 35 languages for 64 markets.
- Recognized eight times by the Great Place to Work Institute and awarded four times by Exame Magazine.
Responsibilities:
- Maintain expert knowledge of filters and tools.
- Understand gaming community and safety policy guidelines.
- Stay updated on pop culture, current affairs, and online trends in your language market.
- Support local office/language market moderators.
- Work in moderation queues to ensure language moderation confidence.
- Provide market teams with pop culture and current affairs resources.
- Conduct workshops for local agents.
- Support broader Trust & Safety projects.
Your Profile:
- Native-level French with a very good command of English.
- Willingness to work abroad (on-site in Lisbon).
- Excellent communication and interpersonal skills.
- Ability to handle confidential information.
- Customer service experience preferred.
Our Offer:
- Fixed salary with rotating shifts from Monday to Sunday.
- Accommodation in a client-owned apartment.
- Initial flight expenses refund.
- Free annual flight to the home country.
- Private health insurance.
- Free Portuguese language courses, water sports, soft trekking, and more.
- International career in a multicultural environment.
- Collaboration with leaders in various industries.
- Intensive training and familiarization phase.
- Ample opportunities for growth within the organization.
Why Move to Portugal?
Enjoy Portugal's warm climate, with year-round sunshine. Experience regional differences from the hot, dry south to the temperate north. Lisbon and Porto offer vibrant city life with shopping, historical, and cultural experiences, while the countryside boasts charming villages.
About us:
We are a leading multilingual recruitment specialist agency, connecting talent from various countries with businesses worldwide. Over the past 6 years, we have assisted over 5000 multilingual speakers in finding their dream jobs across 40 different countries.
Requirements
Maintain expert knowledge of filters and tools. Understand gaming community and safety policy guidelines. Stay updated on pop culture, current affairs, and online trends in your language market to support local office and language market moderators. Work in moderation queues to ensure confidence in language moderation and provide resources on pop culture and current affairs to market teams.
