Customer Service Representative

4 meses atrás

Lisboa, Portugal Minacs Tempo inteiro

Customer Service Representative (French-speaking) - Household AppliancesExperience the power of a game-changing careerIf you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleEngage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners' products and services by incoming calls or emails.Review requests, make appropriate decisions, and process accordinglyDemonstrate the ability to analyze information and solve problemsWork on continuous improvement for customer satisfactionConcentrix is a great match if you:Have a high level of French (written and oral) and fluent in English (B2)Have excellent writing and communication skills coupled with empathy and team spirit Love to identify the customers' needs and propose fast solutions Are proactive, results-driven, self-motivated, and a great team playerHaving previous customer experience is a plusWhat's in it for youFull-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesExperience the best version of youIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal-opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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